Customer Service Analyst

Job DescriptionCustomer Support AnalystJonas Software – Club DivisionWe are seeking a dedicated professional Customer Support Analyst to join our team on a full time basis with a strong customer focus. The successful candidate will be an integral part of the Support Team in a high growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base.The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems. We offer excellent career growth opportunities, benefits package, and a great business casual working environment.JOB RESPONSIBILITIES:Use your skillsets to troubleshoot Client Issues in a timely mannerListen and serve as primary Support liaison between Clients and JonasKeep Clients informed of progression with issues and provide follow up as necessary through written or verbal communications.Collaborate with other departments or offices as necessary to expedite resolutionsPromote and maintain a high quality, professional, service-oriented company image among clientsAssist with testing of the Club productJOB QUALIFICATIONS:Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality IndustriesRequires 2 - 3 years of customer serviceCustomer service experience preferably in the software industryMust be able to multi-task in a fast-paced environment and set priorities within time constraintsCourteous and professional phone manner, demeanor and attitude are essentialProven ability to meet deadlinesExcellent organizational, time management, punctuality and customer service skillsMust be able to work independently as well as coordinate efforts with other team membersDetail oriented with an ability to prioritize taskGood team player, yet willing to take personal responsibility for resolution of issuesStrong PC and system navigation skills, specifically in a Windows-based environmentExcellent, effective and clear verbal and written communication skills and interpersonal skills requiredMust be willing to work shift that could start anywhere from 8 AM EST up until 8 PM ESTHigh School Diploma/Some college preferred/college degreeAccounting Degree and/or experience is an asset