Customer Service Representative
Detalhes do emprego
**Job Overview**:
**Responsibilities**:
- Listen to customer inquiries, complaints, and feedback attentively and empathetically.
- Provide accurate information about products, services, and company policies.
- Assist customers with placing orders, processing payments, and resolving issues or concerns.
- Troubleshoot technical issues and escalate complex problems to appropriate departments.
- Document customer interactions and maintain accurate records in the CRM system.
- Follow up with customers to ensure resolution and satisfaction.
- Meet or exceed performance targets for customer satisfaction, response times, and quality metrics.
**Requirements**:
- High school diploma or equivalent.
- 1-2 years of experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong active listening and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Proficiency in using computers and familiarity with CRM software.
**Preferred Qualifications**:
- Associate's or Bachelor's degree in Business Administration or related field.
- Experience in a call center or contact center environment.
- Bilingual proficiency in English and (additional language).
- Knowledge of basic technical troubleshooting.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Similiar Jobs that might interest you
SR. MARKETER (UREA)
QatarEnergy... Department FERTILIZERS MARKETING Title SR. MARKETER (UREA) Primary Purpose of Job Origination, marketing, and sales ...
Qatar 25 dias atrás
Hook-up Manager
Global Projects Services AGCompany: Saipem Project: NFPS3 Location: Doha, Qatar Job Title: Hook-up Manager About us: Saipem is a global leader in ...
Qatar - Doha 25 dias atrás
Hook-up Lead
Global Projects Services TATCompany: Saipem Project: NFPS3 Location: Doha, Qatar Job Title: Hook-Up Lead About us: Saipem is a global leader in ...
Qatar - Doha 25 dias atrás
AUT Scanner Technician (Fixed Term 12 Months)
OceaneeringCompany Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy ...
Qatar 25 dias atrás
Brownfield And Tie-In Lead
Global Projects Services AGCompany: Saipem Project: NFPS3 Location: Doha, Qatar Job Title: Brownfield And Tie-In Lead About us: Saipem is a ...
Qatar - Doha 25 dias atrás
IT Business Development and Sales Manager
NES Fircroft... of Qatar's IT market, including cybersecurity, ERP, cloud ... work permits, to providing market-leading benefits packages and ...
Qatar - Doha 25 dias atrás
Instrumentation & Control Inspector
OceaneeringCompany Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy ...
Qatar 25 dias atrás
30783 - SHEQ DIVISION MANAGER At Eni, we are looking for a Safety, Health, Environment and Quality (SHEQ) Manager ...
Qatar
25 dias atrás
SR. SYSTEMS ENGINEER (SOLUTION DEVELOPMENT)
QatarEnergy... Department INFORMATION & COMMUNICATION TECHNOLOGY Title SR. SYSTEMS ENGINEER (SOLUTION DEVELOPMENT) Primary ...
Qatar 25 dias atrás
Logging While Drilling- (LWD) specialist - Qatar
NES Fircroft... and work permits, to providing market-leading benefits packages and accommodation ...
Qatar - Doha 25 dias atrás
K110-ESG-Proposals Spec
Halliburton... in Business Administration, Marketing, Engineering, or similar ... Level Job Family: Sales & Marketing Product Service Line: ...
Salwa Road South, Doha, Qatar 25 dias atrás
SPE03-ESG-R&M Electrical Tech III
HalliburtonWe are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the ...
Salwa Road South, Doha, Qatar 25 dias atrás
Tech Prof-Completions, Assoc
HalliburtonWe are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the ...
Qatar - Doha 25 dias atrás
SPE03-ESG-R&M Electrical Tech III
HalliburtonWe are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the ...
Salwa Road South, Doha, Qatar 25 dias atrás
... Department INFORMATION & COMMUNICATION TECHNOLOGY Title SR. APPLICATIONS ANALYST (Hydrocarbon Accounting) Primary ...
Qatar 25 dias atrás
MARINE SPECIALIST
QatarEnergyDepartment SHIPPING Title MARINE SPECIALIST Primary Purpose of Job Education • Bachelor's degree in Marine/Shipping • ...
Qatar 25 dias atrás
SR. MARKETER (LNG)
QatarEnergy... MARKETING SHORT TERM SALES & OPT - LNG Title SR. MARKETER ... years professional experience in marketing and business ...
Qatar 25 dias atrás
Senior Project Performance & Reporting Analyst
Ably ResourcesLive Vacancy Qatar Senior Project Performance & Reporting Analyst Job Overview: My client are seeking an experienced ...
Qatar - Doha 25 dias atrás
Finance Manager, Qatar
NES Fircroft... and work permits, to providing market-leading benefits packages and accommodation ...
Qatar - Doha 25 dias atrás
