Premium Lounge Manager (Qatari & Children of Qatari mother)

Full time na a Laimoon Verified Company no Qatar

Publicado em November 2, 2024

Detalhes do emprego

Job SummaryManage CB Premium Lounge day-to-day activities (Service, Cash, Locker etc.) in accordance with CBQ Premium Lounge overall strategic objectives and mission statement, achieve business growth and maintain high level of efficiency in delivering high quality customer service.Key AccountabilitiesSupervision of SubordinatesOrganize and supervise the operational activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.Provide on-the-job & system training with constructive feedback to subordinates to support their overall development.Manage in the capacity of Branch Manager all CB Premium activities in absence of SVP/Director of Premium Banking in CB Premium Lounge business model.Budgets and PlansContribute to the preparation of the budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues and areas of unsatisfactory performance are identified.Premium Lounge Value PropositionCheck, monitor CB Premium Lounge literature displays/branding instrument, and request installation of new materials (if necessary), in order to ensure compliance against set CBQ Premium Lounge guidelines.Premium Lounge ManagementRecommend manpower staffing for Premium Lounge team under this position's area of responsibility based on set CBQ Premium Lounge target and mission statement, in order to ensure that Premium Lounge manpower needs are sufficiently addressed.Manage and supervise all operational activities occurring within Premium Lounge premise (such as but not limited to opening and closing of Premium Lounge premise, security alarm, and Premium Lounge registers control), in order to ensure integrity of CBQ Premium Lounge premise.Manage and supervise reporting Anti-Money Laundering cash deposits in order to ensure compliance to CBQ Premium Lounge operation standard and guideline.Manage and supervise all financial and non-financial transactions/ amendments passed during the day (including but not limited to email instruction checking, custodian of vault cash and approving/rejecting documents forwarded via document scanner and CRM, approving/rejecting account opening through Digital Account Opening with due diligence), in order to ensure compliance to CBQ Premium Lounge operation standard and guideline.Review and recommend credit facilities within the bank policy to existing and or new CBQ Premium Lounge customer in order to optimize business opportunity for the bank.Premium Lounge Performance ManagementMotivate employees and ensure their performance is evaluated according to policies and procedures, in order to drive performance culture within CBQ Premium Lounge team.Premium Lounge Relationship ManagerReceive, allocate and inspect CBQ Premium Lounge customer complaint and query management, in order to ensure speedy and effective resolution to complaints and or queries.Implement Premium Lounge initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels (ATMs, POS, Call Centre, SMS, Bank Direct, etc), in order to drive profitability to optimization of services.Ensure the service level standards are delivered as evidenced by satisfactory mystery shopping score & net promoters score (NPS).Premium Lounge Capability BuildingConducting recruitment for new employees when needed and arrange trainings and capability development programs for new joiners, in order to provide smooth onboarding program for the employees.Coach, give feedback and review capability of Premium Lounge staffs, in order to ensure that the team's capabilities are able to drive business performance target.Premium Lounge ReportingCreate periodic and or ad-hoc reports for SVP/Director of Premium Banking, in order to provide visibility on the team's achievement against established business target.SkillsOther AccountabilitiesChange ManagementLead and direct the management of change through continuous improvement of departmental systems, processes and practices considering 'international leading practice', changes in international standards and changes in the business environment which demand proactive action plans.Policies, Systems, Processes and ProceduresDevelop and oversee the implementation of functional policies, procedures and controls in order to ensure that all activities are conducted in compliance with risk, audit, and regulatory requirements while delivering a quality, cost-effective service.Quality, Health, Safety, and EnvironmentEnsure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.Key InteractionsCompetenciesAccount ManagementAdaptability/FlexibilityCustomer FocusCustomer ServiceDecision Making/JudgmentJob KnowledgeManaging ConflictMeeting ManagementPeople DevelopmentProductivityQualityResults FocusSales GoalsSales OrganizationSales SkillsSales Team SupportSelf DevelopmentStrategic Thinking/ManagementTeam LeadershipTechnical SkillsTerritory ManagementVision and ValuesSkillsAbility to interact with internal and external stakeholders in a multi-cultural environmentATM KnowledgeAuditingBank ChecksBank Computer SystemsBank OperationsBank Policies and ProceduresBill Payment ProceduresBond ServicesBranch ManagementBudgetingBuilding and Managing TeamsCash Drawer BalancingCashiers ChecksCertificates of DepositCertification in Anti money laundering (CAMS certification)Check Cashing ProceduresChecking AccountsClosing ProceduresConsumer LendingCredit Card AccountsCustomer Conflict ManagementCustomer Contact ManagementCustomer FocusCustomer Relationship ManagementCustomer ServiceCustomer Service OrientationCustomer SurveysData EntryDeposits and WithdrawalsDirect Customer InterfaceDue DiligenceEscalation ProceduresEscrow ServicesExtensive knowledge of the banking sector in Qatar and the regionFinancial AnalysisFinancial ConsultingFinancial Product KnowledgeForeign ExchangeFunctional ManagementHoliday and Vacation ClubsIn-depth knowledge of cheque processingInsurance KnowledgeInterpersonal RelationsIssues ManagementKnowledge of AML/ CFT process and KYC regulationsKnowledge of Retail Banking Industry and branch bankingLeadershipListeningLoan ManagementLoan Payment ProceduresLoan ProcessingMutual FundsNegotiatingNew AccountsNight and Mail Deposit ProceduresOnline BankingOral/Written CommunicationsPeople ManagementPerformance ManagementPersonal BankingPlanningPrivate Client ServicesProblem SolvingProblem Tracking ToolsProduct/Service KnowledgeRecruitmentRegulatory ComplianceRelationship ManagementResource ManagementRisk AnalysisRisk ManagementSafe-Deposit Box ProceduresSalesmanshipSavings AccountsSecurity ProceduresSeries E BondsService Culture CreationService Level AgreementsStrategic PlanningTeller Computer SystemsTravelers ChecksVault ProceduresEducationDiploma in Business or equivalent

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Início Qatar Premium Lounge Manager (Qatari & Children of Qatari mother)

Início Qatar Premium Lounge Manager (Qatari & Children of Qatari mother)

Premium Lounge Manager (Qatari & Children of Qatari mother)

Detalhes do emprego

Apply safely

Hiring company

Confidential

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