IT Back Office Team Leader

Job overview IT Back Office Team Leader Department: IT Band 6 £37,338 - £44,962 per annum Hours: 37.5 per week, all MKUH roles will be considered for flexible working The IT Department is a dynamic, ever-developing, forward-thinking group of people that make up a team that strives to keep the Trust's systems up to date and responsive to cutting edge technologies, whilst ensuring staff at the Trust are supported to continue to deliver at the highest level. We currently have an opening for an IT Back Office Team Leader to be a part of the Trust's Back Office Team. You will be an integral part of a team delivering a business as usual service including technical, configuration and testing support across the full range of the Trust Electronic Patient Record (eCARE - Oracle Health Cerner Millennium) to over 6000 staff including in external organizations. Support is currently provided via phone, email, and remote tools to assist in the resolution of issues, this may require the identification and resolution of complex problems. There may be occasions when visits to the hospital site are required. Interview date: 22nd November 2024 Main duties of the job To be successful in this role you will need to have knowledge of the Oracle Health suite of applications used in eCare. In depth, experience of using Millennium configuration tools and/or recent and relevant experience of maintaining, configuring, and developing a major clinical support system, PAS or EPR would be an advantage. You will need to be a leader with experience in mentoring and developing your own team, providing technical expertise to end users, queue management and leading on projects. You need to be a problem solver and manage conflicting demands on the service. You will be flexible in approach, tenacious, a good team player and have an eye for detail. Responsible for the provision of highly specialist IT Back Office technical services to the Trust. Areas of responsibility include, but not limited to, support of the Trust's Electronic Patient Record (eCARE) System. Will provide support via phone, email and remote tools to assist in the resolution of issues, this may require the identification and resolution of complex problems. Working for our organisation 'They have the highest score in the "We work flexibly" theme, scoring 6.86 out of 10. ' (NHS Staff Survey 2023). You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including: Free on-site parking Free tea and coffee Great flexible working opportunities Discounted gym membership Lease car scheme Generous annual leave and pension scheme On site nursery (chargeable) Extensive staff health and well-being programme Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news. Detailed job description and main responsibilities Main duties and responsibilities The post holder will highly provide specialist Back Office support, configuration and system management services to all Trust staff under the guidance and direction of the I.T. Back Office Manager. In this capacity the post holder will be responsible for all the activities associated with the maintenance and development of the eCARE System in accordance with established policies and procedures. This will include but not be limited to the following activities. Maintain, support, and develop the eCARE System. This system is mission critical to the business. Please refer to Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Person specification Qualifications and knowledge Essential criteria IT related degree (or equivalent qualification / relevant experience) Evidence of continuous personal development Desirable criteria IT Service Management qualification e.g. ITIL Foundation Project Management qualification e.g. Prince 2 Foundation Experience Essential criteria Relevant experience in a team lead role Experience in being a member of a project Desirable criteria Sound understanding of current IT standards, capabilities and developments in desktop, network, server, storage and applications technology. Skills Essential criteria Strategic thinker with sound analytical and problem solving skills Ability to form excellent relationships and influence and negotiate effectively in order to deliver results and commitment to customer service Ability to prioritise activities of self based on changing requirements and circumstances Commitment to continuous professional development personally. Personal and people development Essential criteria Ability to remain calm and composed in high pressure situations Self-motivated and able to work to tight deadlines with a flexible approach to work Able to form good working relationships with staff in the Trust and partner organisations Willing to develop own skills and knowledge Ability to work as a member of a team Communication Essential criteria Ability to interpret and communicate complex technical information to both technical and non-technical staff High standard of written and verbal communication Administration