Senior Leasehold Consultation & Billing Officer

LONDON BOROUGH OF HACKNEY Senior Leasehold Consultation & Billing Officer Job Number: HCAA02181 DBS Required: No Agreement Type: Permanent - Full Time Contracted Hours: 36 Salary: £43,824 - £44,862 Exciting Opportunity: Senior Leasehold Consultation and Billing Officer! Are you passionate about delivering exceptional service and ensuring compliance in leasehold management? Hackney Council is seeking a Senior Leasehold Consultation and Billing Officer to join our dynamic Leasehold Consultation and Billing Team. In this role, you will play a key part in managing major works and providing high-quality support to our residents. You will be responsible for calculating leaseholder contributions to major works and producing accurate interim and actual invoices, including serving Section 20 and Section 20B notices. You will also deputise for the Leasehold Consultation and Billing Manager, leading reconciliation projects and ensuring compliance with statutory guidelines. Regularly reviewing and maintaining financial, property, and contract databases will be essential as you monitor the progress of consultation and billing processes. Collaborating with various departments and external bodies, you will strive to improve service efficiency and effectiveness while compiling performance reports and managing budgets for the team, identifying areas for improvement. We are looking for someone with extensive experience in the financial aspects of leasehold management, including invoicing and payment reconciliation. A strong understanding of S20 consultation requirements and the financial implications of compliance is crucial. You should possess excellent analytical skills, a keen attention to detail for accurate record-keeping, and compliance with regulations. Exceptional communication and interpersonal skills will enable you to effectively support colleagues and engage with residents. There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London's most vibrant and diverse boroughs. It's one of the most sought-after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities. If you want to work in a place where you can represent our values, so we achieve the best for our residents, please click on the apply button below. The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs. When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form. This application process replaces a supporting statement. Closing date for applications: 19 November 2024 (22:59). Interview date: TBC. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.