Início Arábia Saudita Senior Support and Operations Engineer / DevOps Engineer

Início Arábia Saudita Senior Support and Operations Engineer / DevOps Engineer

Senior Support and Operations Engineer / DevOps Engineer

Full time na Giza Systems KSA no Saudi Arabia
Publicado em October 31, 2024

Detalhes do emprego

Senior Support and Operations Engineer / DevOps Engineer

* Handle the day-to-day interactions related to issues received via different channels either calls or mails or automatically created by the system in a professional way considering resolution. * Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA. * Develop and maintain automation scripts, tools, and processes to streamline system deployment, monitoring tasks, and eliminate toil/reduce operational overhead. * Should have good debugging and problem-solving skills. * Ability to learn and develop. * Collaborate with cross-functional teams, including system development and engineering, to communicate customer feedback and improvements. * Monitor the system and ensure it is running smoothly without any issues and no performance KPIs violations. * Share all operation-related reports. * Ensure all day-to-day data are loaded successfully with quality measures. * Ensure all system backups are taken successfully. * Participate in training sessions and knowledge-sharing activities to enhance technical skills and stay informed about the system roadmap.

Personal Skills

- Strong communication, interpersonal, and presentation skills. - Ability to multi-task and work under pressure. - Excellent command of English. - Excellent verbal and written communication skills; influencing skills and ability to work effectively in a geographically dispersed team.

Technical Skills

* 3+ years experience as a system support engineer or DevOps role, with experience in managing several types of systems like cloud-based services and infrastructure. * Experience with Linux and Windows O.S administration and monitoring tools (e.g., Prometheus, Grafana, etc.). * Solid understanding of microservices-based architecture applications. * Experience with Elastic stack. * Good knowledge about Kafka. * Knowledge about RabbitMQ, Redis, MinIO. * Experience with DevOps tools (e.g., Azure DevOps). * Understanding of Kubernetes, container orchestrators, and managers. * Experience with database administration (e.g., Postgres).

Education

B.Sc. in any discipline; an advanced degree is a plus. #J-18808-Ljbffr

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