Technical Presales Engineer- Kuwait

Job Summary: We are seeking an experienced Technical Presales Engineer with experience to join our dynamic team. The ideal candidate will have a strong background in Managed Services , including Security Operations Center (SOC) , Network Operations Center (NOC) , and Managed Workplace Services , as well as comprehensive knowledge of IT Infrastructure . This role involves collaborating closely with the sales and technical teams to design and present tailored solutions that meet our clients' complex business needs. Key Responsibilities: Client Engagement & Requirement Analysis:

• Collaborate with sales teams to engage with prospective and existing clients to understand their business challenges and technical requirements related to managed services and IT infrastructure.
• Conduct thorough needs assessments and gap analyses to identify opportunities for solution offerings.

• Develop and design comprehensive, scalable, and cost-effective solutions encompassing SOC, NOC, Managed Workplace Services, and IT Infrastructure (including servers, storage, networking, and cloud services).
• Create detailed technical proposals, including architecture diagrams, solution descriptions, and implementation plans tailored to client needs.

• Deliver compelling and articulate technical presentations and demonstrations to clients, effectively communicating the value proposition and technical advantages of proposed solutions.
• Conduct workshops and technical deep-dive sessions to address specific client concerns and requirements.

• Lead the planning and execution of PoCs to validate solution effectiveness and demonstrate capabilities to clients.
• Coordinate with internal teams to ensure successful PoC outcomes and address any technical challenges.

• Prepare comprehensive and accurate responses to RFPs and RFIs, showcasing the organization's capabilities and aligning solutions with client specifications.
• Collaborate with cross-functional teams to gather necessary information and ensure timely and high-quality submissions.

• Work closely with product management, service delivery, and engineering teams to stay updated on service offerings and ensure alignment between proposed solutions and operational capabilities.
• Provide feedback and insights from client interactions to inform product and service improvements.

• Stay current with emerging trends, technologies, and best practices in managed services and IT infrastructure.
• Advise clients and internal teams on innovative solutions and strategic technology adoption.

• Conduct training sessions for sales and technical teams on new services, solutions, and technologies.
• Develop and maintain a repository of technical documentation, case studies, and reference architectures.

• Experience in a technical presales or solutions engineering role focusing on managed services and IT infrastructure.
• Proven track record of designing and delivering complex technical solutions to enterprise clients.

• Strong understanding of SOC operations, including security monitoring, threat intelligence, incident response, and compliance standards.
• Strong understanding of NOC functions, including network monitoring, performance optimization, and incident management.
• Experience with Managed Workplace Services such as desktop support, endpoint management, and service desk operations.

• Solid understanding of server architectures, storage solutions, networking protocols, and virtualization technologies.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and hybrid cloud environments.
• Familiarity with infrastructure automation tools and frameworks (e.g., Ansible, Terraform).

• Knowledge of cybersecurity principles, frameworks (e.g., NIST, ISO 27001), and regulatory compliance requirements.

• Familiarity with SIEM solutions (e.g., Splunk, QRadar), network monitoring tools (e.g., SolarWinds, Nagios), and endpoint management platforms.
• Familiarity with ITIL processes and service management tools (e.g., ServiceNow).

• Communication: Excellent verbal and written communication skills with the ability to convey complex technical concepts clearly and persuasively to diverse audiences.
• Analytical Thinking: Strong problem-solving skills with the ability to analyze complex requirements and design effective solutions.
• Customer Focus: Demonstrated ability to build and maintain strong client relationships and a deep understanding of customer needs.
• Collaboration: Effective team player who can work seamlessly with cross-functional teams and stakeholders.
• Presentation Skills: Confident and engaging presenter capable of delivering impactful presentations and demonstrations.
• Certifications: (Highly Desirable)
• Server certifications such as MCSE, CompTIA.
• Networking certifications such as CCNP, CCIE.
• Cloud certifications such as AWS Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert.
• ITIL Foundation or Practitioner certification.

• Proactive & Self-Motivated: Takes initiative to stay ahead of industry trends and continuously seeks opportunities for improvement and innovation.
• Detail-Oriented: Pays close attention to detail to ensure accuracy and quality in all deliverables.
• Adaptable: Able to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Problem Solver: Approaches challenges with a solution-oriented mindset and a positive attitude.