Operation and Support Specialist
Detalhes do emprego
Bachelor's degree or Diploma or Certification in business administration, customer service, or equivalent in a related field.
- Min 5+ years of experience.
- Support the group clients support team, ensuring that customers receive high quality support hiring, training, and motivating team members; developing and implementing performance plans; and resolving customer complaints.
- Develop and implement strategies to improve customer satisfaction and retention for a specific group of clients.. conducting customer surveys, analyzing data, and implementing changes to the support process.
- Manage the group clients support budget and resources tracking costs, forecasting demand, and negotiating contracts with vendors.
- Work with other departments to ensure that customer needs are met for a specific group of clients working with product development, marketing, and sales to ensure that products and services are designed and marketed to meet customer needs.
- Stay up‐to‐date on the latest group clients support trends and technologies attending conferences, reading journals, and following industry thought leaders.
- Present group clients support findings to senior management and stakeholders. giving presentations, writing reports, or creating infographics.
- Experience in group clients support management.
- Strong understanding of customer service principles and practices.
Ability to Commute:
- Doha (required)
Ability to Relocate:
- Doha: Relocate before starting work (required)
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