Retention Specialist

About The Company Overview - Building the Natural Pfizer Biocol Labs is a healthcare company on a mission of making a superior medicine cabinet with a nature-first approach. Biocol Labs is disrupting healthcare by pioneering a new category - the natural OTC space. We innovate, research, develop, produce, design, and sell directly to customers natural remedies that are clinically proven to be as effective as America's most consumed chemical OTCs - but without the chemicals, the side effects, the confusion, the addiction, the self-serving pharmacy channels, and all the other BS. Welcome to the post-chemical society. Feel free to stay forever. History of Biocol - A start-up with 44 years of authority. We're not made to take chemicals. So why do we take them to get better? Biocol Labs is the post-chemical healthcare company, creating the new health essentials for modern men and women, which traditional healthcare doesn't dare or care to provide. The original laboratory was founded in 1977 in Lisbon, with the mission of making chemical medicine prescription minimal amongst the medical class. It has ever since been a family-run business, developing new formulas and expanding its product line into more than 20 countries across all categories of healthcare (from kids care to depression to pet care). Nowadays, Biocol is taking a new direction. As a seed-stage startup, Biocol is growing to become the leading DTC brand in the natural healthcare space, taking on an aggressive online growth strategy with a strong focus on subscription-based services. Backed by strategic and extremely successful angel investors and funds, Biocol is on a mission to make Pfizer redundant in the ailment space and become a must-have product in our modern day lives. Biocol Labs was considered the top most disruptive companies in the world by the likes of Forbes, Le Monde, and Wallpaper. About The Role The Job We are a growing DTC startup in the natural supplements industry with a strong focus on subscription-based services. We're looking for a hands-on Retention Manager to join our dynamic team and drive our customer retention efforts. Responsibilities Develop and implement strategies to reduce churn and increase customer retention. Analyze customer data to identify trends and opportunities for improvement. Create and manage targeted retention campaigns. Collaborate with marketing, product, and customer service teams to enhance the customer experience. Monitor and report on key retention metrics. Optimize the subscription model and customer journey. Conduct customer research and feedback analysis. Requirements 2-4 years of experience in customer retention, preferably in e-commerce or subscription-based businesses. Proven track record of reducing churn and increasing customer lifetime value. Strong analytical skills and experience with data-driven decision-making. Familiarity with e-commerce platforms and CRM systems. Excellent communication and project management skills. Ability to work in a fast-paced, hands-on startup environment. Bachelor's degree in Business, Marketing, or related field. Desired Qualities Proactive and results-oriented mindset. Creativity in problem-solving and campaign development. Adaptability and willingness to wear multiple hats. We're looking for a candidate with the right mix of experience and potential to grow with our company. If you're energetic, ambitious, and ready to make a significant impact on our retention efforts, we want to hear from you!

#J-18808-Ljbffr Gestão e operações