Front Desk Supervisor
Detalhes do emprego
About usAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You'll find us in the exclusive West Bay area, close to the city's Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health and fitness club, and a rooftop pool ensure a memorable stay.InterContinental Doha The City is looking for a Front Desk Supervisor to join our team.What's the job?As a Front Desk Supervisor, you are responsible for supervising front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services. Promote the desired work culture by living the 5 winning ways value - Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.Your day-to-dayEnsure outstanding customer care at all times.Maintain a friendly, cheerful and courteous demeanor at all times.Courteously and accurately answer inquiries from potential guests and accept hotel reservations.Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.Use suggestive selling techniques to sell room nights, increase occupancy, and revenue.Supervise daily shift processes ensuring all team members adhere to standard operating procedures.Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.Adhere to company credit limit/floor limit policies.Allocate rooms to expected arrivals after checking the guests' preferences and special requests.Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.Cross-check all billing instructions are correctly updated.Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.Perform other duties as assigned, requested, or deemed necessary by management.Ensure Front office log book and hotel log book are always updated and actioned upon.Ensure safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.Participate in hotel committees and task force assignments.Assist all departments in servicing the guests during high volume periods.Take responsibility in the absence of the Duty Manager/Front Office Manager.How do I deliver this?We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.True Responsiveness: providing guests with what they need, and doing so in a timely and caring manner.At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized, and respected - wherever they are in the world. Want to be part of the journey?
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