Detalhes do emprego
The IT Service Desk Specialist serves as the first point of contact for users seeking technical assistance. This role is responsible for providing exceptional customer support, troubleshooting technical issues, and ensuring timely resolution of service requests. The ideal candidate will possess strong problem-solving skills, excellent communication abilities in Arabic and English, and a commitment to delivering outstanding service.Key ResponsibilitiesUser Support: Respond to incoming service requests via phone, email, or chat, providing timely and effective support to end users.Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network connectivity, escalating complex issues to senior support staff as necessary.Documentation: Maintain accurate records of support requests, solutions provided, and any follow-up actions taken using the IT service management tool.Communication: Draft communications in Arabic and English on behalf of the IT Department to inform users and management about IT department activities.Knowledge Base Management: Contribute to and maintain the service desk knowledge base by documenting solutions and best practices.User Training: Assist in onboarding new users and provide training on common software applications and tools like self-service portals and office applications.Monitoring and Reporting: Monitor ticket queues and assign requests to agents.System Maintenance: Participate in regular maintenance activities to ensure optimal performance of IT services.Customer Service: Uphold high standards of customer service and communicate clearly and professionally with users to foster positive relationships.QualificationsEducation: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).Experience: 3-5 years of experience in a technical support role or service desk environment.Technical SkillsProficiency in Windows and Mac OS environments, common software applications (e.g., ITSM software, Microsoft Office, Adobe Acrobat Professional), familiarity with remote management tools, mobile device management (MDM) for iOS and Android, Active Directory, Cisco telephony, VPN, encryption, print servers, endpoint security, terminal services, PAM, virtualization, Office 365, VDI Azure, and Nutanix, and basic networking concepts.Communication Skills: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users. Arabic and English language proficiency is a must.Problem-Solving Skills: Excellent analytical and troubleshooting skills to identify issues and provide effective solutions.Certifications (preferred): CompTIA A+, ITIL Foundation, or similar certifications.
#J-18808-Ljbffr Software Architecture & Engineering, Technical Support & Administration
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Confidential
-
Microsoft Office Advanced Level Alpha AcademyAED 92
AED 1,028Duração: Upto 2 Days -
Microsoft 70-687: Configuring Windows 8 Study 365AED 161
AED 1,151Duração: Upto 15 Hours
Similiar Jobs that might interest you
IT Business Development and Sales Manager
NES Fircroft... IT Business Development and Sales Manager Location: Qatar Key Responsibilities: Develop and implement strategic business ...
Qatar - Doha 26 dias atrás
Logging While Drilling- (LWD) specialist - Qatar
NES Fircroft... and skills to deliver innovative solutions for our customers. Essential Responsibilities:- Developing and ...
Qatar - Doha 26 dias atrás
HSEQ Compliance Specialist
NES Fircroft... and transitioning certified management systems Experience in developing new management ...
Qatar - Doha 26 dias atrás
Research and Development Specialist
NES Fircroft... and scientific advancements. Project Execution: Develop and ...
Qatar - Doha 26 dias atrás
Machinery Control Engineering Specialist
NES Fircroft... Manage plans and work schedules to ensure effective completion of tasks and ...
Qatar - Doha 26 dias atrás
HSEQ Compliance Specialist
Sofomation... holder spearheads establishment, development, and implementation of new management systems subscribed by the ...
Qatar - Doha 26 dias atrás
FACILITY SPECIALIST (STATE S/D COOR)
QatarEnergy... and Distribution Department are issued and provides inputs to higher management ...
Qatar 26 dias atrás
MARINE SPECIALIST
QatarEnergy... and the Marine Environment. • Sound knowledge and understanding of Quality Management ...
Qatar 26 dias atrás
... hoisting management of offshore structures, including new platforms, platform modifications, and underwater ...
Qatar 26 dias atrás
... Hydrocarbon Accounting or Planning and Scheduling in the energy ... metering systems for Planning and scheduling tool for the ...
Qatar - Doha 26 dias atrás
SR. SYSTEMS ENGINEER (SOLUTION DEVELOPMENT)
QatarEnergy... business analysis, project management, contract management, and solutions development ...
Qatar 26 dias atrás
Lead Penetration Tester
PETROPLAN... and collaborating with external partners. Drive the development and management ...
Qatar - Doha 26 dias atrás
Senior System Engineer (Middleware)
PETROPLAN... corporate IT strategy and business goals. Key Responsibilities: Develop and manage middleware strategies and integration ...
Qatar - Doha 26 dias atrás
... and ensure alignment with corporate objectives. Role Highlights: Develop and execute IT ...
Qatar - Doha 26 dias atrás
Senior Principal Structural Engineer
Global Projects Services AG... Project Specialists and Designers Co-ordinate and review ... Client technical documentation and requirements Contribute ...
Qatar - Doha 26 dias atrás
Senior Principal - Material and Corrosion
NES Fircroft... the ability to lead and manage complex projects effectively. ... and technical expertise they need, wherever and whenever it ...
Qatar - Doha 26 dias atrás
Head of Business Continuity
PETROPLAN... and governing the provision and maintenance of business continuity management related systems and ...
Qatar 26 dias atrás
Senior Data Architect - Azure/GCP
PETROPLAN... business developing their data team in 3 areas: Architecting, Analytics and ...
Qatar - Doha 26 dias atrás
Supply Chain Business Analyst
NES Fircroft... Business Process Analysis and Process Mapping Skills • Data Analysis, Reporting and Project management ...
Qatar - Doha 26 dias atrás
Porque está a reportar esta oferta?
Job has expired Visualização não disponívelEm alternativa, poderá clicar no Link ou Copiar/Colar para o seu Browser.
https://en-qa.whatjobs.com/coopob__cpl___2027_205383__2204_423810797a592ddbd8b144dd922f056e?utm_source=2204&utm_medium=feed&keyword=IT-Service-Desk&location=Doha&geoID=2