Rates and Credit eTrading Application Support Analyst

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.Our investment banking client has been present in the UK for more than 150 years, they're a long-term partner to British business. Today, the Group is formed of 10 divisions and employs 9,300 staff based in 21 core locations right across the country. Their role is simply stated: help clients achieve their goals by combining local know-how and global reach. In so doing, they seek to make a positive, sustainable contribution to both the UK economy and society. On behalf of this organisation, AMS are looking for a Rates and Credit eTrading Application Support Analyst to work on an initial 6 Month contract based Full time in London.Purpose of the Role:The individual will be working with a team that is directly concerned with the production support and release of solutions providing discreet functionality, driven by the global Rates and Credit business. The systems are used globally with major server hubs in London, NY, Tokyo and Singapore.The Rates and Credit business has over 150 traders in 6 centres, and is headquartered in London.The team is responsible for supporting globally the ION platform, in-house pricing application, algorithmic trading components, STP, for rates and Credit business.The key focus is to provide BAU production support issues/user enquiries and align processes and procedures with the global support teams: to ensure current service agreements are met and requirements are successfully implemented, also to establish a high level of quality for the production systems supporting the FI businesses.Responsibilities of the role:As a Rates and Credit eTrading Application Support you will be responsible for:Incident & Problem Management: Own and manage P1/P2 incidents, lead task forces for critical issues, and ensure thorough communication with users and management, including post-mortems.Monitoring & Uptime Assurance: Ensure global platform uptime of 99.9%, monitoring rates and credit eTrading systems for performance, market connectivity, algorithmic trading, and more.System Diagnosis & Resolution: Diagnose issues to identify root causes and work with upstream and downstream teams to resolve them while ensuring all incidents are properly logged.Automation & Continuous Improvement: Proactively enhance service levels by reducing manual interventions, improving log quality, and managing application capacity trends.Documentation & Knowledge Management: Maintain comprehensive documentation on the wiki, support procedures, and train global support teams, ensuring effective knowledge transfer.Release Management: Participate in release cycles, including validation, deployment, and communication of release notes, while coordinating post-release checks.Project Support & Maintenance: Handle specific tasks and projects related to incident response, new developments, and maintenance, ensuring supportability and monitoring of new tools.What we require from the candidate:Asset Class Knowledge: Experience with pricing and eTrading for credit bonds and derivatives.Technical Skills: Support for pricing platforms and deal booking systems.Problem-Solving: Ability to troubleshoot and resolve complex system issues.Tools Expertise: Strong skills in Excel, SQL, and UNIX Servers.Analytical: Ability to analyse complex workflows and solve technical problems.Next stepsIf you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. This client will only accept workers operating via an Umbrella or PAYE engagement model.AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business. I.T. & Communications