Head of Commercial Operations

Full time na a Laimoon Verified Company no Qatar

Publicado em October 25, 2024

Detalhes do emprego

Job DescriptionAt Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. A key driver of innovation in the telecommunications market, Vodafone Qatar is leading the way as one of the first operators in the world to go live with commercial 5G services and provide customers with a suite of 5G products and services.Lead and ensure to support services for departments in order to maintain sales, marketing, reporting, and activation requirements are delivering properly. The leader on the role is responsible for all Business operations within Enterprise and Wholesale services through Strategy, planning, and Sales Operations, Inside Sales Management & Reporting, New process development, Market Intelligence, and Process design, while ensuring that duties are performed to a satisfactory standard within Vodafone Qatar.ResponsibilitiesEnsure strategy, planning, and automation for all EBU operations and help enhance customer experience and satisfaction.Build and develop the people's capability of the EBU organization to enable delivery of EBU technology strategy.Define, standardize, and improve processes to ensure efficient and timely go-to-market for EBU.Ensure customer empowerment using best practice reporting and measurement methodologies and strategies.Improve collaboration and team-working and customer focus in the organization working with the rest of the leadership team.Define Commission & incentive process and project manage new process deployment and rollout.Manage all VBS bid management process and all VBS contracts management with Megadeals.Regular monitoring of industry trends, numbers, revenues, and competitive activities.Monitor teams' progress on numbers and perform deep-dive analysis to uncover trends in solution requests and commercial needs.Establish recommendations and execution plans to EBU Director to adjust sales numbers and revenue growth to exceed targets.Actively participate in setting the CAPEX/OPEX budgets for the team based on gaps identified in daily operations.Assist in refining the team's mission & goals on quarterly basis and oversee the training and enablement for EBU sales and services teams.Assist the Director of EBU with the CAPEX/OPEX budget programs.Ensure capability building within EBU organization for all future projects' adoption.Ensure process development and maturity, automation, and excellence for all EBU services, and robust operational management and represent EBU cross-functionally as the SPOC.Responsible for the day-to-day running of the business channels and analyses all feedback.Participate in regular vertical meetings of EBU and CBU GTM.Ensure preparation of regular presentations to stakeholders as appropriate.Follow-up on action on Business reviews and contribute to business improvement projects.Ensure interfacing with various internal departments to ensure a smooth rollout of executive office initiatives.Responsible for presentation and communication of initiatives within EBU and Vodafone Qatar.Ensure taking initiative-taking steps to identify gaps in the current state of operations and making necessary process improvements to achieve higher efficiency from the team and ensure action points taken across the entire enterprise are driven hard into execution.Responsible for development & improvement of Management Dashboard (SMARTS) for key KPIs like Revenue, ARPU, Contribution, Gross Adds, Net Adds, Churn for monitoring business performance & taking timely corrective action to achieve revenue targets.Oversee business Review on funnel & closures.QualificationsBachelor's degree in marketing or business administration or relevant discipline from a reputable university.12 years of relevant experience in similar roles in Telco operators/ Technology industries, Commercial Operations management experience across a range of cellular, fixed, and IT-related industries, of which at least 8 years are in positions of progressively increasing managerial responsibilities.In-depth experience collaborating with highly driven sales teams as demonstrated through a solid understanding of sales cycles and sales tool development with solid background in direct marketing and lead generation across multiple channels, including web-based communications including B2B lead generation and opportunity creation.A commercial mindset with experience in senior commercial roles managing segment P&Ls, including responsibility for pricing, communication, and customer/channel investment decisions.Experience operating in a marketing function, preferably with additional experience in an operational (sales or customer operations) function with strong personal impact.Ability to present to senior leaders and able to communicate complex subjects in a straightforward way.A demonstrable history of working at the highest level and delivering outstanding results, including managing change and delivering on growth strategies and able to make critical decisions on key insights, developing branded claims and to prioritize and deliver proposition and customer experience roadmaps.Strong understanding of the commercial side of the Telco industry and its emerging trends.Intense influencing skills and knowledge of managing and interacting with senior government officials.Advanced marketing skills and knowledge, ideally from managing successful consumer P&Ls.Extensive skill handling personnel from a multi-cultural work environment and an ability to scan the external environment to understand the impact on the business.Advanced customer service orientation and Excellent use of the English (must) and Arabic language (preferable).#J-18808-Ljbffr

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Head of Commercial Operations

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