Events Manager

Leinster Appointments is currently recruiting for an Events Manager. This is a permanent, full time role. Fully office based. Monday - Friday 9am - 5.30pm Co. Laois Salary €40,000 plus bonus Main duties: Responsible for the management of Event Department colleagues. To devise, review and ensure effective implementation of all Events standards of performance procedures ensuring that each of the events colleagues are adhering to them at all times. To ensure all aspects of the Event Department run efficiently and effectively at all times. To implement systems to ensure efficient performance where necessary. To ensure that all incoming group enquiries, received directly or from third parties To constantly communicate with the Events and Sales Team about existing business on the books, new and existing enquiries / quote requests, and potential new business opportunities that have come to your attention, To be highly knowledgeable on all service and facility offerings and possess the ability to upsell and promote all offerings available whilst satisfying the customers initial enquiry, To ensure all business quotes are followed up on in a timely manner and converted to a sale where possible. To conduct professional, informative and pro-active showarounds of the hotel, as required, to ensure the close of a sale and secure the potential business. To work closely with all Department Managers in particular Sales, Reservations, Front Office & Conference and Banqueting. To always liaise with relevant Heads of Departments, when situations arise where you are unsure as to whether a clients request can be met so that a solution may be found and the business secured, To ensure any commission rates quoted to agents, etc are within the guidelines as agreed between Events, Sales and Management. To ensure all commission rates quoted are tracked on the Events Department Commission Index. To ensure any Contract issued to a client, i.e. agent, where commission rates are quoted is copied to the Accounts Department at the time of the Contract being issued to the client. To ensure a signed Contract with the required booking deposit, and a signed Credit Application Form where applicable, is always received and on file from the client well in advance of the event/booking taking place in the resort. To ensure detailed, accurate, clear and thorough Event Forms for each event / booking being co-ordinated by the Events Team are sent out in a timely fashion. To effectively communicate the content of each Event Form to the Heads of Departments around the hotel in a very timely manner by means of the weekly distribution email for Events Forms, the weekly hotel operations meeting to review Event Forms and by means of on-going direct communication between Events and HODs. To ensure all revisions/amendments made to Events Forms on behalf of a client are effectively communicated to Heads of Departments around the resort in a very timely manner by form of on-going direct communication between Events and HODs. To ensure a detailed, accurate, clear and thorough Event Form has also been issued to the client in advance of the event / booking to avoid any mis-communication or confusion on the day of the event / booking. To ensure that the Hotels Events Executive coordinating the event / booking always liaises with the client on the day to further develop and strengthen the business relationship and to also ascertain that the client is receiving the service, quality and experience expected. To ensure that the Hotels Events Executive coordinating the event / booking always liaises with the client after the event / booking has taken place, be it at the close of business on the day or at the latest the following day, to ascertain that the client has received the service, quality and experience expected, and to also gather feedback from the client (be it positive, formative or both). To ensure that all feedback (be it positive, formative or both) received from clients or third parties is constructively communicated to the relevant personnel i.e. General Manager, Heads of Department, in a very timely manner so that it may be actioned upon where required. To ensure all wedding enquiries are co-ordinated in a personal and flexible manner to demonstrate high personal service. To ensure that each Hotels Events Executive is fully responsible for the events / bookings they are co-ordinating and that where he/she will be out of the office when such events / bookings take place a full handover of such events / bookings is conducted with the Events Manager and Events Team. To assist the Accounts Department with any invoicing queries that may arise in relation to events / bookings that have been co-ordinated by the Events team. To promote positive communication as a two way process within the events team, and between both the events team and their valuable colleagues involved in all operational areas of the resort. To develop relationships with key group and incentive operators to maximise on this market. To fully utilise all in-house software systems, and filing systems, to ensure all client and events information can be effectively shared, stored and easily retrieved at any time by the events team and other departments. Maximising sales and revenue for all business within the Hotel including Spa, Health & Fitness Club, Conference & Banqueting etc. To schedule regular meetings with the Events Team and Sales Team where necessary to discuss events, clients to be targeted, financial goals and budgets. To be pro-active in the identification and follow-up of all potential business leads and enquiries to generate further sales and revenue. To be responsible for all calls both internal and external in a professional and efficient manner. To be a proactive team player and customer focused at all times. To work in a positive, organised and efficient manner at all times. To have a comprehensive knowledge of the local surrounding areas in terms of history, facilities and attractions. To ensure a high standard of personal hygiene. Ensure all colleagues wear name badge and correct uniform at all times. Be aware of all Human Resources policies in relation to colleague rules etc., To promote a positive working environment for all Events colleagues. Encourage an efficient flow of information throughout the Events Departments, ensuring effective communication between colleagues at all times. To ensure all employees receive adequate training during and on commencement of employment following a structured training plan and that all new employees attend induction. Compile weekly rosters and check daily ensuring adequate cover in line with business levels. Responsible for ensuring that the Clock In / Clock Out procedures are completed daily by all events colleagues. Ensuring breaks are also recorded and clocked for on a daily basis. Responsible for setting departmental budgets and controls appropriate to ensure maximum profitability in all areas. Communicate with the HR Department weekly on colleague levels and recruitment requirements. To deal with all colleagues queries on a day to day basis and refer to HR when necessary. To forecast wages on a weekly basis in areas of responsibility to ensure they are in line with budgeted wage percentage and to take appropriate action where forecast is above budget. As a member of the Management Team, you must be willing to carry out duties outside of your department if called upon to do so this includes covering Duty Management shifts when required. To carry out job chats, performance assessments and appraisals. To inform the HR Manager of any issues relating to colleagues and be involved in disciplinarys where necessary. Main requirements: Hospitality experience a distinct advantage Strong communication skills Customer care skills in line with brand expectations Presentation skills Commercial & Negotiation skills