Customer Service Representative (Natural Health Company)

Full time na AlgaeCal no Canada
Publicado em October 16, 2024
Detalhes do emprego

Career with a heart! If you like helping people, and you want to feel supported in your work –– this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones – and they’re scared they might break at any moment. But after talking with YOU, their fear will melt away.We call our Customer Care Representatives – Bone Health Consultants – and a typical day might include:Acting as a knowledge base for customers inquiries with respect to our products and their bone healthActively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal.Supporting our customers through a variety of mediums (email, phone).Processing orders and returns for customers.Helping customers understand the results of their DEXA bone scans.Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you’ll need to enjoy administrative tasks to thrive in this role.But most importantly, setting our customers up for MAXIMUM SUCCESSThis opportunity is tailor-made for you if:You’ve got a solid customer service background. You are passionate about natural health. You are an expert at building a rapport with customers and devoted to helping people find that aha moment – where they go from despair to hope. You’re organized. You’re humble. You think critically and creatively. You love to support and inspire others. You don’t just accept feedback – you WANT feedback, because you’re hungry to be better than you were yesterday. You’re also a brilliant multi-tasker who can effortlessly shift between a variety of priorities.So if you want to work with some of the nicest people you’ll ever meet. And you want to feel good about making a difference in the world –– all while learning about natural health and working in a well organized and supportive workplace –– send us your resume. And BTW… some of our senior executives started out in this role –– so if you’ve got the talent, there’s no telling where this job might take you :)To best service our clients, our Customer Success Centre is open 7 days per week. Work schedules consist of five consecutive days and will be tailored to meet the business's needs. That said, we want to make your new role as conducive to your life and so your schedule will rarely change, however successful applicants must be flexible to work the needed fixed schedule.Example shift rotation: Saturday to Wednesday or Tuesday to Saturday.You’ll also enjoy the following benefits:$50,000 starting salary with the opportunity to increase rapidly as training targets are metGenerous healthcare planFlexible Stat Holidays with the option to bank days for later useA top-notch Mac computer. We want you to have the best toolsLots of delicious food - Uber’d to your homeSupported professional development and continued learning through training and coaching.And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too.You should know this…AlgaeCal is a hyper-growth company, which means that the role is always evolving as the company grows. We are not a typical ‘transactional’ thinking company. We are a heart-based company where people come first. In order to be successful here, you will need to have this mindset, work smart, hard, and embrace everything that is offered.If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. This is an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your carefully written cover letter.Applications submitted without a resume and cover letter will be unsuccessful.Please, read carefully:1. Write a cover letter addressing:Why you're the best Customer Service Representative for this role. Give quantifiable examples of related achievements.Describe why you fit perfectly with our values. Read them here: 's the toughest challenge you’ve ever overcome in your life? How did you overcome it?What do you do for fun?2. Explain what you’re doing now for a job:If you don’t have one, explain why.If you have one, explain why you’re looking elsewhere.3. Upload your cover letter and resume:Ensure that your cover letter and resume are saved and sent as one file.Click the “Apply Now” button on this page and upload your (1) cover letter (2) resume.*Important* AlgaeCal isn’t a boring run-of-the-mill company. So some of the questions in your online application might feel out of the ordinary. These questions are an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your answers.For more information about us, please visit our website.
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		'rel_gloc_ids' => '197,498,499,500,501,502,503,504',
		'currency' => 'ZAR',
		'currency_name' => 'South African Rand',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Johannesburg',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'egypt' => array(
		'name' => 'Egypt',
		'country_id' => '61',
		'country_code' => 'eg',
		'slug' => 'egypt',
		'global_location_id' => '64',
		'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115',
		'currency' => 'EGP',
		'currency_name' => 'Egyptian pound',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Cairo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'singapore' => array(
		'name' => 'Singapore',
		'country_id' => '188',
		'country_code' => 'sg',
		'slug' => 'singapore',
		'global_location_id' => '192',
		'rel_gloc_ids' => '192,382,432,438,445,453',
		'currency' => 'SGD',
		'currency_name' => 'Singapore Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Singapore',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'qatar' => array(
		'name' => 'Qatar',
		'country_id' => '178',
		'country_code' => 'qa',
		'slug' => 'qatar',
		'global_location_id' => '176',
		'rel_gloc_ids' => '176,252',
		'currency' => 'QAR',
		'currency_name' => 'Qatar Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Qatar',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'pakistan' => array(
		'name' => 'Pakistan',
		'country_id' => '169',
		'country_code' => 'pk',
		'slug' => 'pakistan',
		'global_location_id' => '164',
		'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071',
		'currency' => 'PKR',
		'currency_name' => 'Pakistani rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Karachi',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'kuwait' => array(
		'name' => 'Kuwait',
		'country_id' => '116',
		'country_code' => 'kw',
		'slug' => 'kuwait',
		'global_location_id' => '116',
		'rel_gloc_ids' => '116,276,277,278,279,280,281',
		'currency' => 'KWD',
		'currency_name' => 'Kuwait Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuwait',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'oman' => array(
		'name' => 'Oman',
		'country_id' => '163',
		'country_code' => 'om',
		'slug' => 'oman',
		'global_location_id' => '163',
		'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291',
		'currency' => 'OMR',
		'currency_name' => 'Oman Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Muscat',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'jordan' => array(
		'name' => 'Jordan',
		'country_id' => '106',
		'country_code' => 'jo',
		'slug' => 'jordan',
		'global_location_id' => '110',
		'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239',
		'currency' => 'JOD',
		'currency_name' => 'Jordanian Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Amman',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'philippines' => array(
		'name' => 'Philippines',
		'country_id' => '168',
		'country_code' => 'ph',
		'slug' => 'philippines',
		'global_location_id' => '171',
		'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262',
		'currency' => 'PHP',
		'currency_name' => 'Philippine Peso',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Manila',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'bahrain' => array(
		'name' => 'Bahrain',
		'country_id' => '23',
		'country_code' => 'bh',
		'slug' => 'bahrain',
		'global_location_id' => '17',
		'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277',
		'currency' => 'BHD',
		'currency_name' => 'Bahrain Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bahrain',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'sri-lanka' => array(
		'name' => 'Sri Lanka',
		'country_id' => '123',
		'country_code' => 'lk',
		'slug' => 'sri-lanka',
		'global_location_id' => '200',
		'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086',
		'currency' => 'LKR',
		'currency_name' => 'Sri Lankan rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Colombo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'united-kingdom' => array(
		'name' => 'United Kingdom',
		'country_id' => '74',
		'country_code' => 'gb',
		'slug' => 'united-kingdom',
		'global_location_id' => '226',
		'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267',
		'currency' => 'GBP',
		'currency_name' => 'British Pound',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/London',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'malaysia' => array(
		'name' => 'Malaysia',
		'country_id' => '149',
		'country_code' => 'my',
		'slug' => 'malaysia',
		'global_location_id' => '131',
		'rel_gloc_ids' => '131,131,980,1051',
		'currency' => 'MYR',
		'currency_name' => 'Ringgit',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuala_Lumpur',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nepal' => array(
		'name' => 'Nepal',
		'country_id' => '159',
		'country_code' => 'np',
		'slug' => 'nepal',
		'global_location_id' => '151',
		'rel_gloc_ids' => '151,981,1096,1097,1098',
		'currency' => 'NPR',
		'currency_name' => 'Nepalese Rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kathmandu',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nigeria' => array(
		'name' => 'Nigeria',
		'country_id' => '155',
		'country_code' => 'ng',
		'slug' => 'nigeria',
		'global_location_id' => '158',
		'rel_gloc_ids' => '158,995,996,997,1095',
		'currency' => 'NGN',
		'currency_name' => 'Nigerian Naira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Lagos ',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'newzealand' => array(
		'name' => 'New Zealand',
		'country_id' => '162',
		'country_code' => 'nz',
		'slug' => 'newzealand',
		'global_location_id' => '155',
		'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083',
		'currency' => 'NZD',
		'currency_name' => 'New Zealand Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Pacific/Auckland',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'brasil' => array(
		'name' => 'Brasil',
		'country_id' => '29',
		'country_code' => 'br',
		'slug' => 'brasil',
		'global_location_id' => '30',
		'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013',
		'currency' => 'BRL',
		'currency_name' => 'Brazilian Real',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'America/Sao_Paulo',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'portugal' => array(
		'name' => 'Portugal',
		'country_id' => '175',
		'country_code' => 'pt',
		'slug' => 'portugal',
		'global_location_id' => '174',
		'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Europe/Lisbon',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'canada' => array(
		'name' => 'Canada',
		'country_id' => '36',
		'country_code' => 'ca',
		'slug' => 'canada',
		'global_location_id' => '38',
		'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025',
		'currency' => 'CAD',
		'currency_name' => 'Canadian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Canada/Saskatchewan',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'united-states' => array(
		'name' => 'United States',
		'country_id' => '221',
		'country_code' => 'us',
		'slug' => 'united-states',
		'global_location_id' => '227',
		'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'America/New_York',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'angola' => array(
		'name' => 'Angola',
		'country_id' => '9',
		'country_code' => 'ao',
		'slug' => 'angola',
		'global_location_id' => '6',
		'rel_gloc_ids' => '6,1016,1091,1092,1093,1094',
		'currency' => 'AOA',
		'currency_name' => 'Angolan Kwanza',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Africa/Luanda',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'australia' => array(
		'name' => 'Australia',
		'country_id' => '14',
		'country_code' => 'au',
		'slug' => 'australia',
		'global_location_id' => '13',
		'rel_gloc_ids' => '13,1026,1027,1028,1029,1030',
		'currency' => 'AUD',
		'currency_name' => 'Australian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Australia/Melbourne',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'kenya' => array(
		'name' => 'Kenya',
		'country_id' => '108',
		'country_code' => 'ke',
		'slug' => 'kenya',
		'global_location_id' => '112',
		'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079',
		'currency' => 'KES',
		'currency_name' => 'Kenyan Shilling',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Nairobi',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ghana' => array(
		'name' => 'Ghana',
		'country_id' => '78',
		'country_code' => 'gh',
		'slug' => 'ghana',
		'global_location_id' => '83',
		'rel_gloc_ids' => '83,1033,1034,1072,1073,1074',
		'currency' => 'GHS',
		'currency_name' => 'Ghanaian Cedi',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Accra',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ireland' => array(
		'name' => 'Ireland',
		'country_id' => '98',
		'country_code' => 'ie',
		'slug' => 'ireland',
		'global_location_id' => '104',
		'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Dublin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'vietnam' => array(
		'name' => 'Vietnam',
		'country_id' => '229',
		'country_code' => 'vn',
		'slug' => 'vietnam',
		'global_location_id' => '234',
		'rel_gloc_ids' => '234,1170,1171',
		'currency' => 'VND',
		'currency_name' => 'Vietnamese Dong',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Ho_Chi_Minh',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'cyprus' => array(
		'name' => 'Cyprus',
		'country_id' => '51',
		'country_code' => 'cy',
		'slug' => 'cyprus',
		'global_location_id' => '55',
		'rel_gloc_ids' => '55,1230,1231,1232,1233',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Nicosia',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'malta' => array(
		'name' => 'Malta',
		'country_id' => '144',
		'country_code' => 'mt',
		'slug' => 'malta',
		'global_location_id' => '134',
		'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Malta',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'maldives' => array(
		'name' => 'Maldives',
		'country_id' => '146',
		'country_code' => 'mv',
		'slug' => 'maldives',
		'global_location_id' => '132',
		'rel_gloc_ids' => '132,1172',
		'currency' => 'MVR',
		'currency_name' => 'Maldivian rufiyaa',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Indian/Maldives',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'turkey' => array(
		'name' => 'Turkey',
		'country_id' => '213',
		'country_code' => 'tr',
		'slug' => 'turkey',
		'global_location_id' => '219',
		'rel_gloc_ids' => '219,1173,1174,1175,1176',
		'currency' => 'TRY',
		'currency_name' => 'Turkish lira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Istanbul',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'thailand' => array(
		'name' => 'Thailand',
		'country_id' => '206',
		'country_code' => 'th',
		'slug' => 'thailand',
		'global_location_id' => '213',
		'rel_gloc_ids' => '213,1177',
		'currency' => 'THB',
		'currency_name' => 'Baht',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bangkok',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'hong-kong' => array(
		'name' => 'Hong Kong',
		'country_id' => '91',
		'country_code' => 'hk',
		'slug' => 'hong-kong',
		'global_location_id' => '97',
		'rel_gloc_ids' => '97',
		'currency' => 'HKD',
		'currency_name' => 'Hong Kong dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Hong_Kong',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'germany' => array(
		'name' => 'Germany',
		'country_id' => '53',
		'country_code' => 'de',
		'slug' => 'germany',
		'global_location_id' => '82',
		'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Berlin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'netherlands' => array(
		'name' => 'Netherlands',
		'country_id' => '157',
		'country_code' => 'nl',
		'slug' => 'netherlands',
		'global_location_id' => '152',
		'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Amsterdam',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'japan' => array(
		'name' => 'Japan',
		'country_id' => '107',
		'country_code' => 'jp',
		'slug' => 'japan',
		'global_location_id' => '108',
		'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337',
		'currency' => 'YEN',
		'currency_name' => 'Japanese yen',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Search Results
Web results

Asia/Tokyo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'global' => array(
		'name' => 'Global',
		'country_id' => (int) 251,
		'country_code' => 'on',
		'slug' => 'global',
		'global_location_id' => '275',
		'rel_gloc_ids' => '275',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => null,
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	)
)
$currentLocation = array(
	'name' => 'Canada',
	'country_id' => '36',
	'country_code' => 'ca',
	'slug' => 'canada',
	'global_location_id' => '38',
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<br>
<strong>Learning Outcomes</strong><br>
<br>
On successful completion of this course the learner will be able to;
<ul>
	<li>Discuss overview of key customer service elements</li>
	<li>Investigate the process of listening to, questioning and confirming customers' needs.</li>
	<li>Explore a variety of leadership styles, the fundamentals of creating customer-focused environments and the value of reward and recognition schemes</li>
	<li>Understand how to develop a customer service strategy</li>
	<li>Learn how to effectively introduce a new program to current employees.</li>
	<li>Explore a variety of effective training and development methods</li>
	<li>Improve your communication skills to strengthen relationships and interactions with customers and colleagues</li>
	<li>Develop the knowledge and principles that underpin outstanding customer care</li>
	<li>Explore techniques for building long-term customer relations</li>
	<li>Discuss how to turn an unprofitable customer into a profitable customer.</li>
	<li>Explore the true value and impact of listening to customers</li>
	<li>Discuss how to professionally handling complaints from a business perspective</li>
	<li>Explore the relationship between employee satisfaction and its resulting impact on customer service.</li>
	<li>Gain or develop key transferrable skills applicable in a range of industries and sectors.</li>
</ul>
<strong>Couse Syllabus:</strong><br>
<br>
Module 1 - Introduction to Customer Services<br>
Module 2 - Understanding Your Customers<br>
Module 3 - What is a Customer Focused Organisation?<br>
Module 4 - Developing Customer Service Strategy<br>
Module 5 -Implementing a Service Excellence Strategy<br>
Module 6 - Training and Development for Customer Service<br>
Module 7 - The Importance of Effective Communication<br>
Module 8 - Building Long-Term Customer Relations<br>
Module 9 - Dealing with Unprofitable Customers<br>
Module 10 - Importance of Customer's Feedback<br>
Module 11 - Complaints Handling<br>
Module 12 -Empowerment &amp; Ownership<br>
<br>
<br>
<strong>This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.</strong>',
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			'external_link' => '',
			'summary' => 'If you wish to implement an effective&nbsp;customer care&nbsp;programme in your organisation or simply want to develop skills for a rewarding career in&nbsp;customer care roles this diploma course is ideal for you. Providing efficient&nbsp;customer care&nbsp;is vital for every business. This&nbsp;Customer Care Diploma&nbsp;course teaches essential elements of customer service and explains how these can be implemented for the success of a business. The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner.<br>
Key topics include; the process of listening to, questioning and confirming customers' needs, leadership styles, the fundamentals of creating customer-focused environments , the value of reward and recognition schemes , development of a customer service strategy , techniques for building long-term customer relations, techniques for turning an unprofitable customer into a profitable customer, employee satisfaction and its resulting impact on customer service.<br>
<br>
<strong>Learning Outcomes</strong><br>
<br>
On successful completion of this course the learner will be able to;
<ul>
	<li>Discuss overview of key customer service elements</li>
	<li>Investigate the process of listening to, questioning and confirming customers' needs.</li>
	<li>Explore a variety of leadership styles, the fundamentals of creating customer-focused environments and the value of reward and recognition schemes</li>
	<li>Understand how to develop a customer service strategy</li>
	<li>Learn how to effectively introduce a new program to current employees.</li>
	<li>Explore a variety of effective training and development methods</li>
	<li>Improve your communication skills to strengthen relationships and interactions with customers and colleagues</li>
	<li>Develop the knowledge and principles that underpin outstanding customer care</li>
	<li>Explore techniques for building long-term customer relations</li>
	<li>Discuss how to turn an unprofitable customer into a profitable customer.</li>
	<li>Explore the true value and impact of listening to customers</li>
	<li>Discuss how to professionally handling complaints from a business perspective</li>
	<li>Explore the relationship between employee satisfaction and its resulting impact on customer service.</li>
	<li>Gain or develop key transferrable skills applicable in a range of industries and sectors.</li>
</ul>
<strong>Couse Syllabus:</strong><br>
<br>
Module 1 - Introduction to Customer Services<br>
Module 2 - Understanding Your Customers<br>
Module 3 - What is a Customer Focused Organisation?<br>
Module 4 - Developing Customer Service Strategy<br>
Module 5 -Implementing a Service Excellence Strategy<br>
Module 6 - Training and Development for Customer Service<br>
Module 7 - The Importance of Effective Communication<br>
Module 8 - Building Long-Term Customer Relations<br>
Module 9 - Dealing with Unprofitable Customers<br>
Module 10 - Importance of Customer's Feedback<br>
Module 11 - Complaints Handling<br>
Module 12 -Empowerment &amp; Ownership<br>
<br>
<br>
<strong>This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.</strong>',
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			'summary' => '<h4>Customer Services Diploma</h4>
These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis.

<strong>Introduction to the Customer Services Diploma</strong>

This information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online.

The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own pace and where you feel most comfortable, as long as you have access to the internet. The modules are accessible on all devices from PCs to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time.

During your studies you will have access to guidance and support from our expert tutors. Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognised diploma.
<h4>What You Will Learn</h4>
This course comprises of eleven information packed modules, these include:
<ul class="learn-mod">
 	<li>Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.</li>
 	<li>Understand your customers, find your niche and get a firm understanding of consumer rights law in the United Kingdom.</li>
 	<li>Make a great first impression, learn how positive attitude, dress and body language affects how you are perceived.</li>
 	<li>Learn how to care for your customer's needs, from seeing customer service from their perspective to the importance of communication.</li>
 	<li>Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.</li>
 	<li>Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.</li>
 	<li>Get a firm understanding of telephone customer service complete with eleven tips to improve your customer service levels over the phone. This module will also provide valuable insight into telephone etiquette.</li>
 	<li>Understand the importance of electronic customer service. The do's and don'ts and tips on providing an effective service electronically in a world where everyone relies on the internet on a daily basis.</li>
 	<li>The course will teach you how to deal with difficult customers, how to defuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.</li>
 	<li>Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave into the clients' demands.</li>
 	<li>Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay.</li>
</ul>
<h4>Benefits of the Customer Services Diploma</h4>
Customer services has become essential for all employees in all industries. It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily.

Company owners are seeing the benefit of sending their teams for customer services training. Company owners see more enquiries convert to sales, happier customers and happier team members.

The benefits of a customer services diploma are endless, but here are some you can take note of right way:
<ul class="learn-benefit">
 	<li>You will learn how to exceed your customers' expectations.</li>
 	<li>You will learn how to be courteous and helpful to each client you come in contact with.</li>
 	<li>Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.</li>
 	<li>Learn essential problem solving skills you can use daily.</li>
 	<li>See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.</li>
</ul>',
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			'summary' => '<h4>Customer Services Diploma</h4>
These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis.

<strong>Introduction to the Customer Services Diploma</strong>

This information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online.

The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own pace and where you feel most comfortable, as long as you have access to the internet. The modules are accessible on all devices from PCs to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time.

During your studies you will have access to guidance and support from our expert tutors. Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognised diploma.
<h4>What You Will Learn</h4>
This course comprises of eleven information packed modules, these include:
<ul class="learn-mod">
 	<li>Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.</li>
 	<li>Understand your customers, find your niche and get a firm understanding of consumer rights law in the United Kingdom.</li>
 	<li>Make a great first impression, learn how positive attitude, dress and body language affects how you are perceived.</li>
 	<li>Learn how to care for your customer's needs, from seeing customer service from their perspective to the importance of communication.</li>
 	<li>Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.</li>
 	<li>Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.</li>
 	<li>Get a firm understanding of telephone customer service complete with eleven tips to improve your customer service levels over the phone. This module will also provide valuable insight into telephone etiquette.</li>
 	<li>Understand the importance of electronic customer service. The do's and don'ts and tips on providing an effective service electronically in a world where everyone relies on the internet on a daily basis.</li>
 	<li>The course will teach you how to deal with difficult customers, how to defuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.</li>
 	<li>Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave into the clients' demands.</li>
 	<li>Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay.</li>
</ul>
<h4>Benefits of the Customer Services Diploma</h4>
Customer services has become essential for all employees in all industries. It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily.

Company owners are seeing the benefit of sending their teams for customer services training. Company owners see more enquiries convert to sales, happier customers and happier team members.

The benefits of a customer services diploma are endless, but here are some you can take note of right way:
<ul class="learn-benefit">
 	<li>You will learn how to exceed your customers' expectations.</li>
 	<li>You will learn how to be courteous and helpful to each client you come in contact with.</li>
 	<li>Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.</li>
 	<li>Learn essential problem solving skills you can use daily.</li>
 	<li>See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.</li>
</ul>',
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		'external_job_description' => '<p>Career with a heart! If you like helping people, and you want to feel supported in your work –– this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones – and they’re scared they might break at any moment. But after talking with YOU, their fear will melt away.We call our Customer Care Representatives – Bone Health Consultants – and a typical day might include:Acting as a knowledge base for customers inquiries with respect to our products and their bone healthActively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal.Supporting our customers through a variety of mediums (email, phone).Processing orders and returns for customers.Helping customers understand the results of their DEXA bone scans.Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you’ll need to enjoy administrative tasks to thrive in this role.But most importantly, setting our customers up for MAXIMUM SUCCESSThis opportunity is tailor-made for you if:You’ve got a solid customer service background. You are passionate about natural health. You are an expert at building a rapport with customers and devoted to helping people find that aha moment – where they go from despair to hope. You’re organized. You’re humble. You think critically and creatively. You love to support and inspire others. You don’t just accept feedback – you WANT feedback, because you’re hungry to be better than you were yesterday. You’re also a brilliant multi-tasker who can effortlessly shift between a variety of priorities.So if you want to work with some of the nicest people you’ll ever meet. And you want to feel good about making a difference in the world –– all while learning about natural health and working in a well organized and supportive workplace –– send us your resume. And BTW… some of our senior executives started out in this role –– so if you’ve got the talent, there’s no telling where this job might take you :)To best service our clients, our Customer Success Centre is open 7 days per week. Work schedules consist of five consecutive days and will be tailored to meet the business's needs. That said, we want to make your new role as conducive to your life and so your schedule will rarely change, however successful applicants must be flexible to work the needed fixed schedule.Example shift rotation: Saturday to Wednesday or Tuesday to Saturday.You’ll also enjoy the following benefits:$50,000 starting salary with the opportunity to increase rapidly as training targets are metGenerous healthcare planFlexible Stat Holidays with the option to bank days for later useA top-notch Mac computer. We want you to have the best toolsLots of delicious food - Uber’d to your homeSupported professional development and continued learning through training and coaching.And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too.You should know this…AlgaeCal is a hyper-growth company, which means that the role is always evolving as the company grows. We are not a typical ‘transactional’ thinking company. We are a heart-based company where people come first. In order to be successful here, you will need to have this mindset, work smart, hard, and embrace everything that is offered.If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. This is an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your carefully written cover letter.Applications submitted without a resume and cover letter will be unsuccessful.Please, read carefully:1. Write a cover letter addressing:Why you're the best Customer Service Representative for this role. Give quantifiable examples of related achievements.Describe why you fit perfectly with our values. Read them here: 's the toughest challenge you’ve ever overcome in your life? How did you overcome it?What do you do for fun?2. Explain what you’re doing now for a job:If you don’t have one, explain why.If you have one, explain why you’re looking elsewhere.3. Upload your cover letter and resume:Ensure that your cover letter and resume are saved and sent as one file.Click the “Apply Now” button on this page and upload your (1) cover letter (2) resume.*Important* AlgaeCal isn’t a boring run-of-the-mill company. So some of the questions in your online application might feel out of the ordinary. These questions are an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your answers.For more information about us, please visit our website.
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)
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	),
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)
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$jobLinkTitle = 'Customer '
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$title_for_layout = 'Customer Service Representative (Natural Health Company) jobs in AlgaeCal in Canada.'
$page_description = 'Apply to Customer Service Representative (Natural Health Company) jobs in AlgaeCal in Canada.Find similar vacancies, jobs and salary information in Canada.'
$locationForTitle = 'Canada'
$currentJobCity = array(
	'id' => '38',
	'display_name' => 'Canada',
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	'country_id' => '36',
	'Country' => array(
		'name' => 'Canada',
		'id' => '36',
		'slug' => 'canada',
		'code' => 'CA'
	)
)
$jobCompanyPage = array(
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		'id' => '65209',
		'title' => 'AlgaeCal',
		'slug' => 'algaecal'
	),
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	)
)
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	'Job Details' => ''
)
$relCourseBanner = array(
	'relatedUrl' => 'https://courses.laimoon.com/pt/uae/client-care-and-customer-service/customer-service',
	'title' => 'SAC',
	'course_category_id' => (int) 215,
	'relatedOnlineUrl' => 'https://courses.laimoon.com/pt/online/client-care-and-customer-service/customer-service'
)
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	'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a'
)
$linkedInConfig = array(
	'APIKey' => '779yus3aqi524z',
	'AppSecret' => 'XCdGJxUokce5Ygf6'
)
$criticalCSSes = array(
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	'agencylist' => 'agencylist-critical-css',
	'agencyview' => 'agencyview-critical-css',
	'laimoonverified' => 'laimoonverified-critical-css',
	'seopages' => 'seopages-critical-css',
	'externalview' => 'externalview-critical-css',
	'popularjobsearches' => 'popularjobsearches-critical-css'
)
$basicProfileIncomplete = true
$seeAllJobLink = 'https://jobs.laimoon.com/pt/canada/Customer '
$csaKeywords = array(
	(int) 0 => 'Customer Service Representative (Natural Health Company)'
)
$allowLoginClass = 'notlogin'
$jobLocSlug = 'canada'
$jobLocName = 'Canada'
$pfBackgrounds = ''
$jobLink = 'https://jobs.laimoon.com/jobs/externalview/44470077'
$companyName = ' at AlgaeCal'
$twitterText = 'Hiring now! Customer Service Representative (Natural Health Company)  at AlgaeCal. Please apply or share https://jobs.laimoon.com/jobs/externalview/44470077'
$emailText = 'Hiring now! Customer Service Representative (Natural Health Company)  at AlgaeCal. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/44470077'
$sCompanyName = false
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$jobDetails = 'detalhes do emprego'
$btn_text = 'Apply on company website'
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include - APP/View/Jobs/externalview.ctp, line 206
View::_evaluate() - CORE/Cake/View/View.php, line 948
View::_render() - CORE/Cake/View/View.php, line 910
View::render() - CORE/Cake/View/View.php, line 471
Controller::render() - CORE/Cake/Controller/Controller.php, line 948
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 115
Hiring company

AlgaeCal

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Início Canada Customer Service Representative (Natural Health Company)

Início Canada Customer Service Representative (Natural Health Company)

Customer Service Representative (Natural Health Company)

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Apply safely

Hiring company

AlgaeCal

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