Customer Support Executive
Detalhes do emprego
Outcomes1. Learn basic work processes & key traits for becoming good customer support agent by end of week 22. Achieve consistent Chat & Call quality above 95 % in audits from week 4 onwards3. Achieve consistent CSAT above 95 % from week 5 onwardsCompetencies:1 Clear communication skills ( Hindi & English)2. Good Listening Skills3. Should be Polite while talking with clients4. Understand queries & should be able to provide resolution at first contact5. Basic computer Knowledge - should know to operate windows, excel, google sheet etc6.1 High typing speed ( 30- 40 WPM)6.2 Grammar Assessment7. Persistent performance under high work-load.8.Teamwork. Reaches out to peers and cooperates with supervisor9. Multi-tasking10. Empathy - ability to see a situation from client's viewpoint11.Flexibility/adaptability - should be able to adapt fast changing processes12. Should be staying nearby office premises13.Willingness to work hard14. Chat experience15. Call experience16. Email experienceSalary: Best in the IndustryWalk-in Interview Details:Interview Date: 13th May 2024Interview Timing: 11 am to 1 pmContact Person: Manila PalOffice Address:401-404, VKG Corporate Center, 4th Floor,Marol Pipe Line Road, J B Nagar, Ajit Nagar,Mumbai, Maharashtra, 400059.Google Map Location: https://goo.gl/maps/EN13DyAqRGjfXRdH7 PRB
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