General Manager

The General Manager is the restaurant's most senior leader and is responsible for developing and facilitating the required capabilities to deliver results at their restaurant. This brand requires an elevated experience and mindset for this fine dining establishment, and the General Manager leads this vison for the restaurant. They plan and direct all restaurant day-to-day operations and are accountable for key financial and performance measures, including sales, service recovery, health & safety, cleanliness inspections, guest experience, and employee engagement & retention.Job responsibilities•Review, understand and operate towards the business goals and financial targets established by Regional Management•Suggest operational improvements that drive restaurant sales or reduce costs•Identify opportunities and best practices to improve profitability•Alignment and maintaining margins according to plan ensuring inventory accuracy. Food & Restaurant Safety•Ensure compliance with employment standards, human rights, health and safety, and WHMIS•Ensure effective implementation and compliance of food safe and pest control programs•Lead and drive restaurant quality checks including cleanliness inspections•Submit requests for repairs and maintenance of the equipment and facility when requiredGuest Experience•Serve weekly in FOH or in the kitchen, preparing, cooking, and presenting menu items to maintain quality, consistency, and culinary leadership•Observe, assess, and score the restaurant based on the pre-set brand standards audit•Coach management and employees in the moment to educate and inspire a change in behavior•Identify root causes to restaurant opportunities and develop action plans with Regional Management. Resolve in a timely manner•Ensure negative guest experience issues which have been identified are resolvedEmployee Engagement & Development•Train, coach and develop staff to deliver a positive and performance-motivated employee culture•Ensure that the restaurant is fully staffed with the right people by adhering to approved recruitment process developing and retaining great employees and maintaining a pipeline of candidates ready to fill vacancies•Support corporate HR Department's employee policies, procedures, and programs for a consistent experience for all employees•Ensure all employee relations inquiries and complaints are handled promptlyQualifications & Experience•Minimum 2 years hospitality/food & beverage industry experience in a leadership role•Secondary Education or equivalent proven and related work experience•Food Safety and Responsible Alcohol Service certifications are requiredSkills & Qualifications•Strong communication skills in English; Japanese is considered an asset•Strong leadership skills with an entrepreneurial spirit•Driver of sales, profitability, and operational efficiency•Proven history of hiring, coaching, and training•Effective conflict management skills•Innovative, detail oriented, and quality conscious•Understanding of food handling and sanitation standards•Positive attitude and a consistent display of professionalism•Ability to take constructive feedback and leadership Be the first to be notified about new General Manager jobs in Toronto, Ontario I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time. By entering my email, I agree to receive jobs matching this search and I agree to EightSix's Terms . I can unsubscribe at any time. Applying to General Manager @ NATIONAL HEADHUNTERSWhat email should the Hiring Manager contact you at?

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