Software Engineering Manager, Sales Tools
Detalhes do emprego
Who You Are: As the Application Development Manager on the Sales Tools team, you will play a pivotal role in leading the design, development, and implementation of applications within the Salesforce Sales Cloud, Service Cloud, and Vonage Contact Center platforms. You will collaborate closely with cross-functional teams to understand business requirements, architect solutions, and deliver innovative tools that empower our sales teams and enhance customer engagement. This role requires a strong blend of technical expertise, leadership skills, and business acumen to drive successful outcomes.Your Next Challenge: Provide leadership and direction to a team of application developers, fostering a collaborative and high-performing culture.Set clear objectives, provide mentorship, and support professional development initiatives for team members.Coordinate with stakeholders to prioritize projects, allocate resources effectively, and ensure timely delivery of impactful business solutions.Collaborate with business stakeholders to understand requirements and translate them into scalable and sustainable technical solutions. Architect, design, and document Salesforce Sales Cloud and Service Cloud solutions, ensuring alignment with industry best practices, integration patterns, and standards.Evaluate new technologies and platforms to drive innovation and improve the efficiency of our sales operations. Lead the development and customization of an integrated Sales Tools platform, leveraging Salesforce Sales Cloud, Salesforce Service Cloud, Vonage Contact Center, and a suite of tools and services to support Sales, Customer Service, Marketing, and Finance business operations.Implement robust testing and quality assurance processes to maintain the integrity and reliability of applications.Manage deployment activities, including development environment, version control, and release management, adhering to established change management protocols. Work closely with cross-functional teams, including Sales, Marketing, Customer Service, Finance, Legal, and Technology, to gather requirements and ensure alignment with business objectives.Communicate project status, risks, and issues effectively to stakeholders, and proactively address challenges to drive resolution.Build strong relationships with vendors and external partners to leverage their expertise and resources in delivering solutions.What You'll Need:Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred.5+ years of experience in application development, with a focus on Salesforce platform development and customization.Strong proficiency in Salesforce technologies, including Apex, Visualforce, Lightning components, Salesforce APIs, and integration patterns.Experience with Vonage Contact Center or similar cloud-based contact center platforms is highly desirable.Proven track record of leading development teams and delivering complex projects on time and within budget. Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer) are a plus.Nice to have:Familiarity with AWS cloud platformExperience with Terraform and Docker is valued
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