Contact Center Officer (Arabic Speaker ) - Qatar Airways

Take Your Hiring to the Next Level About the role: Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer (Arabic Speaker) to join our team and play a pivotal role in providing outstanding service to our valued customers. Manage service level of all customer service aspect of the HIA Customer Contact Centre and Lost Property Office. Conduct complaint investigations followed by recommendations and/or implementation of improvement measures. Responsible for achieving all KPI's as outlined in the Contact Centre Centre and Lost Property KPI scorecard. Provide line manager with regular updates and reports on operational performance. Assist Customer Service Improvement team in developing recurrent training modules based on feedback. Coordinate process test and refresher training with Customer Service Improvement team. Act as escalation point of contact with Terminal Operations team regarding all operational matters and ensure first call resolution, zero error and operational excellence. Responsible for implementing, monitoring and efficiently communicating existing and new policies within team to ensure compliance at all times. Qualifications About you:High School/Diploma/Diploma Qualification with minimum 4 years of job-related experienceBachelor's Degree or Equivalent with minimum of 3 years job-related experience Proficient in English and Arabic Language both verbal and written Expert in MS Office Contact Centre Team Lead/ Supervisory experience Experience in handling Complaint investigations Lost Property Functional ExperienceThis job has been sourced from an external job board. More jobs on https://www.qureos.com/