Community Manager

Job Description

Community Manager Cairo, Zamalek, EG Full-Time Community Manager The Big Picture: DigiSay is the biggest MCN (Multi-Channel Network) in Egypt and the 3rd largest in the Middle East. Right now we are transforming ourselves into a digital media company (including: production, marketing and distribution of digital media). Our overall objective is to become the biggest digital media company in the EMEA region. We are a content network that has been pioneering and evolving in the content distribution space for our partners since 2011. As an integrated content distribution network we are continuously evolving our offering and our team with a firm belief that diversity of talent delivers diversity of ideas and values. We are privileged to partner with a group of content partners and platforms that are considered household brands both local and global, including: YouTube, Facebook, Anghami and a variety of TV networks, production companies, artists and online creators. This position is at Mangos24 ( which is part of DigiSay’s group. About Mangos24: Mangos24 is a communication agency that is totally built on IDEAS. We deliver ideas that solve business and communication issues and fly in different directions and channels. Our team is structured based on a project management philosophy and functions to deliver Big Ideas with execution solutions whether through in-house capabilities or outsourced talents to “make it happen” on the ground and deliver results. Qualifications: 3+ years experience in a communications or PR role Ability to develop creative, engaging and original content in Arabic and English Exceptional written and oral communication skills Good customer service and interpersonal skills Friendly and outgoing personality Knowledge of search engine optimization (SEO) and web metrics Proficient in word processing applications, spreadsheets, presentation software and social media management tools Good judgment and problem-solving skills Responsibilities Set and implement social media campaigns for the assigned clients based on the approved strategy and general direction. Develop a content marketing plan and editorial calendar for all social media platforms (Facebook – Instagram – Youtube – TikTok – Kwai – Snapchat – Youtube). Provide engaging text, image and video content for social media accounts (Arabic/English Text and captions) Respond to comments and customer queries in a timely manner (based on approved SLA with clients – Bilingual Ara/Eng) Monitor and report on feedback and online reviews Monitor social media content and analyze engagement from the online community using key performance indicators (KPIs) and analytics tools. Create shareable reports on a regular basis with the client. Organize and participate in events to build community and boost brand awareness Coordinate with Outreach, Events, PR and Communications teams to ensure brand consistency Use social media management tools/apps and stay up to date with the latest features and technologies. Build relationships with clients, potential clients and industry professionals.* Stay up-to-date with digital technology trends