Início EAU Senior Lead - Customer Value Proposition RBWM International Jobs In Dubai UAE 2023 | Emirates

Início EAU Senior Lead - Customer Value Proposition RBWM International Jobs In Dubai UAE 2023 | Emirates

Senior Lead - Customer Value Proposition RBWM International Jobs In Dubai UAE 2023 | Emirates

Full time na a Laimoon Verified Company no UAE
Publicado em May 6, 2024

Detalhes do emprego

Senior Lead - Customer Value Proposition RBWM International Jobs In Dubai UAE 2023 | Emirates

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Description:

AVP Customer Value Proposition RBWM International will be responsible for designing, developing, and supporting countries in customer value proposition for RBWM International Markets (KSA, Egypt, India, London & Singapore), with the purpose of maximizing growth, market share & profitability for the business.

Responsibilities:

Customer insight ownership and development for international markets

Identify gaps and carry out enhancement of retail products, segment propositions and digital banking capabilities

Design & Development of Value Proposition based on customer segmentation e.g., mass, emerging affluent, affluent, private banking

Digital customer value proposition & strategy development - input on digitalization, mobile platform etc.

Portfolio management - e.g., customer value deepening, retention, loyalty, proactive retention etc.

Cross-sell improvement by running targeted campaigns on existing customers

Customer Lifetime Value optimization by geographies & businesses segments.

Build cross-border and non-resident customer programs.

Requirements:

8-10 of professional experience

4-5 years of Portfolio/Proposition/Product management experience in retail banking preferred

Strong analytics background is a must with deep understanding of customer proposition development

Successful track record of identifying new business/revenue growth opportunities, develop/design the growth plan and perfect execution to achieve results

Local market knowledge advantage. Multi country experience preferred.

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