Customer Service Representative Jobs In Dubai | MPH Consulting Services

Customer Service Representative Jobs In Dubai | MPH Consulting Services

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Act as Main interface for Solution sales, Account Managers (and customers for specific activities), finance and project management/SDM during order treatment process.

Organize kick off meeting (Engagement Review) at purchase order reception for large or non recurrent

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Responsibilities

POs follow-up and invoicing in coordination with internal interfaces and customer a proactive mode

Relay information to/from customers versus project manager / solution sales

Support the credit management on customers' overdue treatment with Solution Sales, Account Management & Finance

Manage post sales activity for all solutions (on administrative standpoint)

Contribute to the short-term backlog billing forecast exercise and its achievements

Provide agreed reporting to Solutions Sales, Customer, Finance & BPA Management

Attend sales meetings, customer meetings and delivery center steering committees when required

Clean and update billing backlog to ensure billing on time

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Requirement

Experience in Solutions & Services business to Mobile & Banking sectors

Sales administration and logistics (Payment Terms, Taxes, Customs Rules, …)

System Tools : ERP tools, IT Literate (Microsoft Pack Office, …)

Good organization skills & Rigor

Use to work in complex administrative structures

Customer oriented & availability

Stress resistant

Good oral & written communication

Fluent English, French is a plus

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