Customer Care Executive Jobs In Dubai | FALAK Groups
Detalhes do emprego
Customer Care Executive Jobs In Dubai | FALAK Groups
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Identify and assess customers' needs to achieve satisfaction.
Utilize available resources to offer precise information in a clear and concise manner.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
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Responsibilities
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
Interact with the senior management to understand updated organizational policies and new products.
Troubleshoot and resolve product issues and concerns.
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Requirement
Proven customer support experience.
Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
Proficient in answering phone calls with professional etiquette and a friendly tone.
Excellent communication and presentation skills.
Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
Well-versed in handling digital tools and modern computer hardware.
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