Customer Support Specialist Jobs In Dubai | Agoda
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Customer Support Specialist Jobs In Dubai | Agoda
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Description:
If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists to be based in our Seoul office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Korean, we would love to hear from you!
Responsibilities:
You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
Professionally handle high volume of inquiries from clients and customers
You will be accountable for meeting individual (KPIs) and team goals
Understand and deliver business strategies and improve customer services through the execution of self-service
Continuously identify work process improvements
Requirements:
Immaculate telephone manners and communication skills
Excellent listening skills, critical-thinker with attention to detail
Minimum typing speed of 35 words per minute
Willing to work rotating shifts
Ability to work in both a team environment and autonomously
Demonstrate high degree of integrity and confidentiality
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