Início Arábia Saudita Hostess (Saudi Only)
Início Arábia Saudita Hostess (Saudi Only)
Hostess (Saudi Only)
Detalhes do emprego
ResponsibilitiesHave a very good understanding of the outlet's concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.Reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.Perform any tasks related to billing according to hotel standards and cashiering policies if required.Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.To bid friendly farewell to guests and sincerely thank them for their visit.Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state.Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets.Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues.Ensure that superiors and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies.Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table, or serving food if required.Ensure that Mandarin Oriental Al Faisaliah Hotel's grooming, and appearance standards are implemented and always maintained to reflect an image of professionalism and care.Listen to every guest and observe body language carefully to be able to understand guest needs and expectations and consistently delight and satisfy every guest.Report critical situations, such as intoxicated guests or aggressive behavior to managers or security immediately.Be able to converse well in English and preferably Arabic languages is a plus, in verbal and written format and present and recommend menus to the guest.Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.Create WOW moments to surprise and delight guests in the outlet through gestures and other actions.Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.Proactively gather and record guest's preference to superiors and act upon them whenever known and maintain the database.RequirementsA degree or higher national diploma in hospitality, hotel or business management is preferred.Experience as a hostess in a high-volume restaurant with the highest level of service is required.Reading, writing, and verbal proficiency in the English language, Arabic are pluses.Must have a minimum of 1 year of experience in a similar position, preferably in a luxury environment.Ability to understand guest needs and to deliver superior customer service.Must be willing to work a flexible schedule to accomplish all major responsibilities and tasks.Familiarity with Table Management System procedures is preferred.The ability to understand the flow of service and handle multiple tasks effectively is preferred.Ability to handle telephone calls and written correspondence properly.Mature and outgoing personality with excellent interpersonal skills.Basic computer skills, including Office 365.Must be able to relate to all levels of guests and management.1-2 years of experience in the same field.Fluent English language.Saudi National.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Confidential
Similiar Jobs that might interest you
Chief Engineer - Offshore Saudi Arabi
Team Recruitment Ltd... a staff vacancy for a Chief Engineer working offshore on a 35 day on & 35 day off rotation in Saudi ...
Saudi Arabia - Dammam 23 dias atrás
RIG SUPERINTENDENT - LAND RIG OPERATIONS - SAUDI ARABIA
Team Recruitment Ltd... years' operational experience in land/offshore drilling operations with Minimum 2 ...
Saudi Arabia - Dammam 23 dias atrás
Actg Staff Consultant
Saudi Aramco (ASC)... team based in Dhahran, Saudi Arabia. The successful ... market leading career opportunities. Saudi Aramco is an IFRS ...
Arábia Saudita 23 dias atrás
Digital Plant Process Engineer
Saudi Aramco... transformation program of Saudi Aramco. The Digital ... , Electrical or Industrial Engineering. Advanced education / degree ...
Arábia Saudita 23 dias atrás
Digital Plant Process Engineer
Saudi Aramco (ASC)... transformation program of Saudi Aramco. The Digital ... , Electrical or Industrial Engineering. Advanced education / degree ...
Arábia Saudita 23 dias atrás
Health Safety & Environmental (HSE) Coordinator
NES Fircroft... /Manager, Environment Engineer, occupational health Specialist, Safety Division, Project engineers and managers ...
Arábia Saudita 23 dias atrás
Health Safety & Environmental (HSE) Coordinator
NES Fircroft... /Manager, Environment Engineer, occupational health Specialist, Safety Division, Project engineers and managers ...
Arábia Saudita 23 dias atrás
Health Safety & Environmental (HSE) Coordinator
NES Fircroft... /Manager, Environment Engineer, occupational health Specialist, Safety Division, Project engineers and managers ...
Arábia Saudita 23 dias atrás
Quality Inspector
Parker Wellbore... innovative land and offshore drilling services, ... certification in mechanical engineering is preferable Experience: ...
Arábia Saudita 23 dias atrás
Power Systems Regulatory Analyst
Saudi Aramco (ASC)... . Monitor compliance of Saudi Aramco cogeneration license ... strong knowledge of engineering practices, economic principles, ...
Arábia Saudita 23 dias atrás
Jv Manager
Saudi Aramco (ASC)... delivering technical engineering and human resource support while providing oversight to Saudi Aramco ...
Arábia Saudita 23 dias atrás
Jv Manager
Saudi Aramco... delivering technical engineering and human resource support while providing oversight to Saudi Aramco ...
Arábia Saudita 23 dias atrás
Actg Staff Specialist
Saudi Aramco (ASC)... Company. Provide specialized assistance to Saudi Aramco operating organizations in interpreting ...
Arábia Saudita 23 dias atrás
Actg Staff Specialist
Saudi Aramco... Company. Provide specialized assistance to Saudi Aramco operating organizations in interpreting ...
Arábia Saudita 23 dias atrás
Building Life Safety Plans Examiner
Saudi Aramco (ASC)... modified by Saudi Aramco and the Kingdom of Saudi Arabia ... Science degree in any engineering (or architectural) discipline ...
Arábia Saudita 23 dias atrás
Building Life Safety Plans Examiner
Saudi Aramco... modified by Saudi Aramco and the Kingdom of Saudi Arabia ... Science degree in any engineering (or architectural) discipline ...
Arábia Saudita 23 dias atrás
Environmental Health Scientist
Saudi Aramco (ASC)... Saudi Aramco employees and their families within Saudi ... standards, general instructions, engineering standards and ...
Arábia Saudita 23 dias atrás
Environmental Health Scientist
Saudi Aramco... Saudi Aramco employees and their families within Saudi ... standards, general instructions, engineering standards and ...
Arábia Saudita 23 dias atrás
Gas Storage Scientist
Saudi Aramco (ASC)... Saudi Aramco. • Train and mentor young geophysicists and engineers ...
Arábia Saudita 23 dias atrás
Porque está a reportar esta oferta?
Job has expired Visualização não disponívelEm alternativa, poderá clicar no Link ou Copiar/Colar para o seu Browser.
https://en-sa.whatjobs.com/coopob__cpl___2020_1856033__2203?utm_source=2203&utm_medium=feed&keyword=Hostess-Saudi-Only&location=Riyadh&geoID=12