Detalhes do emprego
**About the role**:
In this role you will be part of IT Service Management team by supporting Change Controller. The Change Controller is responsible for managing the activities of the change management process for Qatar Airways IT. This role is responsible for all of the administrative functions associated with the Change Management program. These duties include maintaining the CAB (Change Advisory Board) meeting schedule as well as preparing the agenda; publishing important reports required for IT management, and publishing the CAB (Change Advisory Board) meeting minutes; updating the policies and procedures guide as required by IT Management; and assisting with the publishing of any change management reports required to support business management and the CAB. Below are few key responsibilities of Change Controller.
**Key Responsibilities**:
- Support communication efforts - Support the design, development, delivery and management of communications.
- Assess the change impact - Conduct impact analyses, assess change readiness and identify key stakeholders.
- Support training efforts - Provide input, document requirements and support the design and delivery of training programs.
- Additional Responsibilities Include:
- Complete change management assessments
- Identify, analyze and prepare risk mitigation tactics
- Identify and manage anticipated resistance
- Consult and coach project teams
- Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
- Support and engage senior leaders
- Coach managers and supervisors
- Support organizational design and definition of roles and responsibilities
- Coordinate efforts with other specialists
- Integrate change management activities into project plan
- Evaluate and ensure user readiness
- Manage stakeholders
- Track and report issues
- Define and measure success metrics and monitor change progress
- Support change management at the organizational level
- Manage the change portfolio
**Be part of an extraordinary story**:
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
Together, everything is possible.
**Qualifications**:
**Skills and Qualifications**:
- Bachelor's Degree in Computer Sciences/IT Management or equivalent qualification with minimum 4 years of relevant experience in technology domain with business support or analyst, preferably in an IT services industry. A solid understanding of how people go through a change and the change process
- Experience and knowledge of change management principles, methodologies and tools
- Exceptional communication skills, both written and verbal
- Excellent active listening skills
- Ability to clearly articulate messages to a variety of audiences
- Ability to establish and maintain strong relationships
- Ability to influence others and move toward a common vision or goal
- Flexible and adaptable; able to work in ambiguous situations
- Resilient and tenacious with a propensity to persevere
- Forward looking with a holistic approach
- Organized with a natural inclination for planning strategy and tactics
- Problem solving and root cause identification skills
- Able to work effectively at all levels in an organization
- Must be a team player and able to work collaboratively with and through others
- Acute business acumen and understanding of organizational issues and challenges
- Familiarity with project management approaches, tools and phases of the project lifecycle
- Experience with large-scale organizational change efforts
- Change management certification or designation desired
- Must have high profile stakeholder management experience with good English written and verbal skills.
- You must handle multiple tasks at one time and work successfully as part of a team, while being under pressure.
- Knowledge of ITIL and ISO 20K ITSMS standards is highly preferred for this role.
We are looking for someone with good communication, problem solving skills and who can be flexible enough to work on shifts if required. Having any IT industry certifications will be an added advantage. Usage knowledge of any Service management tool such as Open Text Service Manager or ServiceNow is an added value. Practical experience in change management or similar positions is a plus.
**About Qatar Airways Group**:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken recor
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