Solutions Engineer

About TokuCrypto has had tremendous growth over the last several years. That growth comes with inevitable regulation. Regulation, in our view, is a good thing because it increases adoption.Organizations that enable this transition from the pre-regulation to post-regulation environment - the companies compliantly navigate a changing regulatory landscape, or better yet, facilitate it, will be some of the most relevant organizations of the future. Toku will be one of those companies.Toku's products enable crypto-native companies to compliantly compensate their teams in both fiat and tokens in over 100 teams globally. Toku's growing list of customers includes Aragon, Astar, dYdX, Filecoin Foundation, Gitcoin, Gnosis, Hedera Hashgraph, Protocol Labs, Teller, Safe, Storyverse, and others.Paying people with tokens is such an obvious and early real-world use case of any token, regardless of what else the token can do. All tokens can be used to compensate workers - and in fact, are! Toku ensures that all token compensation is managed legally, and proper taxes are paid. This is a critical part of the transition to a post-regulation crypto industry.Toku raised $20 million from a consortium led by Blockchain Capital with Protocol Labs, GMJP, OrangeDAO, Orrick, Reverie, Quantstamp, Next Web Capital, and prominent angel investors including Protocol Labs founder Juan Benet and Alchemy co-founders Nikil Viswanathan and Joe Lau.Read more about Toku inFortune,Yahoo Finance, andCoinDesk.To learn more, check ourwebsite.Toku is searching for a Solutions Engineer focused on working closely with customers to ensure a great user experience, helping to maximizing platform engagement and utilization. As a Solutions Engineer, you will build and deepen relationships with client stakeholders to ensure successful platform onboarding and continued product capability. You will ensure prompt and effective resolution to address questions, problems, and feature requests. You will use your first-hand knowledge of our customers to inform our product roadmap, working across teams to ensure our product continues to meet our customers needs.As Toku's Solutions Engineer, you know how to leverage your technical background to work with multiple sides of the business to deliver results for customers. You'll spend most of your time understanding customer needs, providing solutions, and shaping feedback for product decisions.ResponsibilitiesProvide hands on technical support to deliver high-touch customer experienceUnderstand and communicate customer needs, addressing unique challenges and goalsSeek product feedback and track usage/performance, driving our product roadmapBe the voice of the customers by building and maintain relationships with complex stakeholders, both internally and externallyPartner with internal teams to drive solutions and product development decisionsDrive referrals from our customersRequirements1+ years of experience in a software development role, with early startup experienceTechnical degreeAbility to analyze, understand, and troubleshoot complex technical issuesStrong active listening and communication skillsExcellent people skills to monitor and measure customer performancePassion for blockchain technologies and Web3A hustler mentality, founding a company or building side projects is a plus!North America Time ZoneToku is an equal opportunity employer, and we are committed to being a diverse team that reflects a broad range of background, thought, and experience. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, status as an individual with a disability, status as protected veteran, or any other legally protected characteristics. Women, minorities, LGBTQ+, and people from underrepresented backgrounds are strongly encouraged to apply.Please use Rezi.ai to create a good resume before applying.

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