Cluster Director of Events & Conference Services
Detalhes do emprego
Company Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESSJob DescriptionScope and Objectives Responsible for meeting and exceeding revenue for both guest rooms, catering and function space in the conference and meeting market segment as laid down in the marketing plan. Ensure one-stop servicing for all client and act as a liaison between customers and operational departments. Work closely with sales management team to drive and expand business opportunities. Responsible for implementing management standards and quality guidelines in the Department set by the Executive Commercial Director.FinancialEssential Responsibilities and DutiesTo assist the Executive Commercial Director in the preparation of the yearly catering revenue & expense budgetTo actively lead the Groups & Events team financial and administrative activities to ensure that yearly revenue budgets are surpassedTo assist the Executive Commercial Director and Cluster DRM with accuracy of catering revenue forecasting with most updated market informationTo come up with upsell strategies that would help surpass budgetAdministrativeTo actively contribute to the Department's financial and administrative activities to ensure that yearly catering revenue budgets are surpassedTo monitor the Delphi Sales and Catering System and ensure it is set up properly for maximum performanceTo review Groups and Events F&B menus and pricing structure in coordination with the Executive Commercial Director, Cluster DRM, Director of Food and Beverage and Executive ChefTo identify need periods and maximize meeting space utilization in coordination with the Executive Commercial Director and the Room Sales TeamTo set and review goals for the Conference & Events team and its individual team membersTo facilitate accurate administration reports, month-end and other reports are submitted on timeOperationalTo lead, train, develop, and support the Groups & Events TeamTo conduct sales calls with the team and set up appointments for personal sales calls, telemarketing and site inspections to all existing and potential accountsTo ensure all inquiries are responded to within 24 hours and to follow up to ensure the client has received the information and clarify questionsTo ensure proper group handover is received from Rooms Sales for flawless executionTo ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are send and group meetings are done in a timely mannerTo ensure follow up on lost business and bring information about them to the knowledge of the department superiorTo be aware of all market trends and share it to team so that a collective action can be implementedTo entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with themTo update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profileTo seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the HotelTo assist Credit Department in following up all outstanding balances of accounts in a timely mannerTo come prepared on weekly Sales and Revenue meetingsDevelop and implement new sales strategies, tactics and action plans for account baseResponsible for continually monitoring Business blocks in order to ensure a more accurate forecastConduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated accordinglyConduct pre-conference BEO meetings to ensure key departments fully aware of relevant details pertaining to groupEnsure team are Following up post-event to address any issues whilst soliciting return businessAttend departmental communication meetings and sales and operations meetingsTo consistently interact with key clients focusing on high profile guestsTo build and maintain good relations with all Accor Regional and Global Sales OfficesTo carry out duties, projects and other assignments as required by Executive Commercial DirectorAct with guests in mind; establish and maintain effective relationships with guests, gaining their trust and respectMaintain effective communication within the department ensuring all are kept well informed of business activity and/or any issues/queries that have arisenWork with other departments to ensure good cross-department communicationQualificationsProfileKnowledge And ExperienceBachelor Degree in Business/Hospitality or equivalent.Minimum of 5 years in Conferences & Events in a senior role. Relevant experience in hospitality industry an advantage.Strong working knowledge of Microsoft Outlook and Microsoft Office.Oral and written fluency in English. Ability to speak other language and basic understanding of local languages an advantage.CompetenciesGood interpersonal skills with ability to communicate with all levels of employees.Service oriented with an eye for details.Ability to work effectively and contribute in a team.Good presentation and influencing skills.Multicultural awareness and able to work with people from diverse cultures.Flexible and able to embrace and respond to change effectively.Ability to work independently and has good initiative under dynamic environment.Self-motivated and energetic.Key Roles & ResponsibilitiesTake on tasks in addition of the ones stated, with a positive can do mindsetBe a "brand ambassador" at all times, ensure brand integrity and clarity are maintainedModel the company's culture, vision, mission and core values at all timesMaintains positive relationships with all guests, vendors, colleagues and GSO networkAt all times, represent Raffles Doha and Fairmont Doha in a professional, courteous and efficient mannerAdditional InformationTo Be Fully Conversant WithHotel fire proceduresHotel security proceduresHotel Health and Safety policy and proceduresHotel facilities and attractionsHotel standards of operation and departmental proceduresAccor Grooming of Luxury and Appearance guidelinesAccor values and its corresponding strategiesMethods of accepted payment of the companyShort and long term company marketing promotionsHotel Evacuation Policy in case of an Emergency.ConfidentiallyWhist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policyEnsure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
#J-18808-Ljbffr Event Management
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