Início Arábia Saudita IT Support Manager (School)
Início Arábia Saudita IT Support Manager (School)
IT Support Manager (School)
Detalhes do emprego
Areas of Responsibility• Ensure that the Service Desk is created in Odoo and is an excellent deliverer of Customer Service.• Day to day management of the 1st and 2nd Line Service Desk function.• Ensure that the Service Desk system is fit for purpose and is used effectively and efficiently by the staff.• Be responsible for the operational management of call assignments within the Service Desk team and to other parts of ICT Shared Service as appropriate.• Undertake a regular review of 1st and 2nd Line Service Desk call queues.• Analysis and Reporting - using KPI's to measure against the IT Department strategic vision.• Assist with maintaining the inventory of the School's computer assets and software licenses.• Discover, diagnose and triage user's problems effectively and efficiently.• Lead in the development of good customer service practices.• Contribute to and deliver improvements that support the continuous improvement of processes and controls within the team, adopting ITIL best practices where possible.• Liaise with the 3rd Line Support provider as appropriate, triaging essential areas for efficiency and monitoring the quality of 3rd line support provision
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