Início Arábia Saudita Perfume Consultant- Riyadh- Acqua Di Parma

Início Arábia Saudita Perfume Consultant- Riyadh- Acqua Di Parma

Perfume Consultant- Riyadh- Acqua Di Parma

Full time na a Laimoon Verified Company no Saudi Arabia
Publicado em May 1, 2024

Detalhes do emprego

Our Perfumes Expert is responsible for achieving optimum sales and targets by ensuring a high level of customer service and professional standards and is responsible for giving perfume advice to their clients and guiding them through perfumes and allergies routines with suitable products.Key ResponsibilitiesDrive the businessRepresent the brand by communicating its values and philosophy through all activities and interactions with customers and other team membersPromote the Group's loyalty program (MUSE) and increase enrollment rate and new customer acquisitionGenerate sales, while achieving line and sales targets, using fragrance knowledge and ensure all sales and operational policies and procedures are followedBuild and maintain guest experience standards in order to build strong loyalty.Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunitiesWhen applicable, stay abreast of the brand's different online (website, app and social media) offerings and activities and promote them with customers.Participate in Brand PR events and push fragrance sales during events, promotions and launches. And stay ahead of latest trends, products and competitorsCustomer CentricityTake ownership of the customer's experience by delivering an exceptional service and bringing to life the brand's customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert's advice, proactively catering to customers' needs, interests and preferences.When applicable, keep a schedule of VIP appointments in the dierent stores / counters and guarantee regular follow up of customers via (physical/virtual) servicesUse clienteling techniques and tools to virtually connect with customers, build one-on-one relationships based on trust to drive loyalty. (Such techniques and tools include messaging, (virtual) shopping appointments, etc.)Operational ExcellenceGenerate monthly reports on customer data base, coaching overview and competitor activityIdentify gaps in the market through baselining & competitor performance watch (product launch, events, animation, etc…) to report all findings to Sales ManagerMaintain all operating standards by ensuring merchandising levels, stock replenishment and organising display as per the brand's VM guidelinesDemonstrate leadership skills and being able to take over the store while the store supervisor/ manager is out of duty or on annual leave.Provide in-store team with coaching on product knowledge and Guest serviceDemonstrate understanding of the available technological tools and use them to enhance the customer experience both in and out of the store (Clienteling app, OMS, etc.)What you'llneed tosucceedMinimum 2 years' experience in the beauty industryWhat we can offer youWith us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts. To view all our perks and benefits,We Invite All Applicants to ApplyIt Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

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