Travel Consultant (GDS Expert)

Position : Travel Consultant | GDS | WFO Location : PuneProfile Summary:IGT is looking for Travel Consultant. She/he will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional servicePrimary Job Responsibility:Provide exceptional traveler care and customer service to customers through Voice Process.Accurately complete end to end travel requirements both international and domestic travel arrangements for flight booking requests for ticketing, fares, routing and post booking queriesIncumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)Open to work in flexible shift environment, roster off, weekend working, public holidays and festivalsCo-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLAHandle calls, emails, Chats simultaneously in order to deliver a smooth customer experienceFocus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement processExpect to work on GDS tools. Ensure latest updated policies, procedures, desk Instructions are read & compliedExcellent Customer service and communication skills (Both Written and Verbal)Service online requests for clients where online requests are decentralized through the offline servicing teamProviding consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation's business travel policiesMaximize the benefits of desktop applications and telephony to deliver a superior experienceResearch and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel ConsultantsDeliver expectations against individual and shared team key performance indicatorsComply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order takerEnsure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation processAdheres to all company and specific Contact Center policies and proceduresEducation and Essential Experience:1-5 year of Travel experience with Dual GDS experienceShould be well versed working on more than 1 GDS. Sabre, Galileo & Amadeus will be preferred.Bachelor's Degree or Undergraduate dropouts.Diploma/ Degree in travel & tourism would be added advantageExcellent Written and spoken communication, business technical writingComputer Skills - ability/experience using computer applicationsOpen to work in flexible shift environment, roster off, weekend working, public holidays and festivalsOpen to work in a blended environment (Voice &Chat/Email). Must have experience in handling client through Chat/emails.Graduate from Aviation or AirlineStrong Communication Skills.Interview Address : Vatika Business Centre Pvt LtdPanchshil Tech Park One, Tower C, 5th Floor Nagar Road, Yerwada, Don Bosco High School Pune 411006Budget 3.5 LPA to 4.8 LPAIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non- discriminatory environment free from intimidation, harassment or bias based upon these grounds. PRB