Privee Island Hostess
Detalhes do emprego
Ensure correct grooming standardsare followed at all timesMaintain F&Bvenues reservation proceduresRecognize andacknowledge all our regular and VIP guests and theirpreferencesDrive Accor memberships and creditpoints to guests using the assigned system on a dailybasisEnsure high level of knowledge on dailybookings by highlighting VIPs, repeat guests and high paying guestsat all timesMust have strong F&Bproduct knowledge for each areaProvide a warmand friendly welcome, leading guest with a high levelconfidenceMaintain cleanliness of hostessstation and surrounding areas, as well as allmenusEffectively control guest flow in thevenue ensuring maximum turnoverExceed guestsatisfaction by knowing preferences and updateprofilesMaintain detailed knowledge of therestaurant menu & daily specials at alltimesFollowing up restaurants financial, LQA,TrustYou and Forbes targets on a dailybasisAnticipate and service of guests'requirements at all timesFollowing up dailyfinancial targets of area/divisionUse openingand closing checklist to ensure smooth opening and closing of thevenuePresent menus in a proactivemannerTo feel empowered and accountable withinthe work placeKeep manager on duty updated ofany guest feedback so they can update the GlitchReportMaintains the HACCP & FIFOstandards as required by the regional governingbodyFollow Hotel Evacuation Policy in case ofan EmergencyAttend all necessary briefings andtraining sessions as instructed by theManagerHandle financial procedures accordingto guidelines set by the financedepartmentIdentify potential problems andanticipate guest needs, ask for assistance before service breakdownoccursPerform any duties and special projectsas requested by management whether in your own department or anyother department in the hotelAll issues andnegative guest feedbacks needs to be properly reported on glitchsystemFollow care program at all times, andreport issues through the system tomaintenance
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