Receptionist - Leisure & Recreation

Job Summary To ensure that all health club reception responsibilities are carried out in an efficient and timely manner. Job Responsibilities 1 Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required Create a warm welcome and a friendly atmosphere Issue and retrieve locker keys and towels before and after use Promote all classes, activities and services that are offered within the club Post charges in micros that may incurred by Guests and members and carry out correct accounting procedures Assist the Fitness Instructor in ensuring that all members and Guests follow safety procedures, rules and regulations Periodically check on the cleanliness and order of the locker facilities Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available Encourage sales through full product and price knowledge of offered and available facilities Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment Comply with the hotel environmental, health and safety policies and procedure Job Responsibilities 2 Additional Responsibilities 3 Job Knowledge & Skills • Must be detail-oriented and have ability to multi-task.Ability to be efficient and productive in a fast-paced environment.Must have enthusiasm and possess excellent customer service skills.Must possess basic math and money handling skills.Enjoy working with people and possess a friendly and outgoing personality.Excellent communication, listening and computer skills.Must be a team player. • ERP knowledge preferably SAP functional skills are a requirement to be successful in this role. Job Experience 2 year of total experience 1 year employment within a Hotel environment, Spa, Front Desk personnel or as Customer Service representative GCC experience preferred Competencies CollaborationAccountabilityResilienceQualityLeadershipReception L2Hotel Management Standards and Procedures L2Product and Service Knowledge L2Guest Relations L2Issues Management L2 Education High School DiplomaBachelor's Degree in any related field or any Related Technical Certificates