Operations Manager (E-Commerce)

Assign, schedule, and supervise the daily tasks and functions of operations team.Provide direction, leadership and motivation to all associates in your department.Monitor operational KPIs like lead times, fulfillment rate, shipping time, etc. to track progress towards operational goals for direct E-Commerce business and work on initiatives to improve KPIs.Participate in planned day-to-day business operations to increase efficiency.Manage the day-to-day performance of order fulfillment, returns, and daily replenishment shipments.Ensure timely and accurate completion of all orders.Communicate about all order issues and share recommendations to implement best practices to drive efficiencies.The ability able to lead a team of individuals, delegate tasks, and supervise all of the functions that occur in this department.Staff and train all new employees and temp labor for your department.Lead program forecasts and seasonality to ensure proper processes are being followed for inventory planning.Must be flexible and willing to change course depending on business needs.Build strong relationships with different departments and levels.Work with customer services team to understand consumer pain points and work on initiatives to improve consumer experience.Job SpecificationSkills:Have knowledge of FMCG brands and background with TechnologyStrong organizational, time management and problem-solving skillsSelf-starter who develops and communicates new ideas based on trends and analyses then takes action to turn the ideas into realityAble to prioritize and manage multiple tasks in a fast-paced environment, and direct others to do soProficient in Microsoft Office suite (Word, Excel, and PowerPoint)Education: Prefferd Bachelor's or Masters in Supply Chain Information Technology and Services - Karachi, Pakistan About Us Arpatech is a boutique technology services company delivering business solutions to its global customers. Arpatech delivers a broad portfolio of information technology and business process outsourcing services to clients in the financial services, he mustakbil.com asks for your consent to use your personal data to: perm_identity Personalised ads and content, ad and content measurement, audience insights and product development devices Store and/or access information on a device Some vendors may process your personal data on the basis of legitimate interest, which you can object to by managing your options below. Look for a link at the bottom of this page or in our privacy policy where you can withdraw consent.

#J-18808-Ljbffr Management & Operations