Customer Success Executive
Detalhes do emprego
About the job Customer Success ExecutiveWork with the technical teams to ensure a consistent and high-quality level of support.Monitor Zendesk support queues to address any support tickets opened by users and followingProvide prompt, efficient and detailed support to the customers for the software product.Maintain a positive, empathetic and professional attitude toward customers at all times.Perform client onboarding and training post sales.Prepare knowledge base support articles for new functionality introduced in applications.Handle support phone calls and document problems to convey to the technical team.Actively seek solutions to customer needs, communicating trends to leadership, and suggestinginnovative solutions on behalf of the customer experience.
#J-18808-Ljbffr Management & Operations
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
