Detalhes do emprego
Identifying opportunities toimprove incident management processes andproceduresResponsible for the creation orparticipation of developing and supporting the Weekend IncidentEsclation matrix and communicating these updates to keystakeholdersProviding on-call support forincident management issues, as neededManage,monitor, and sustain the working relationships between the ServiceDesk, Resolver Groups, and the user community beingsupportedParticipating in incident managementtraining and continuing education to ensure self and incidentmanagement team members are properlytrained
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