Spa Supervisor

Full time na a Laimoon Verified Company no Qatar

Publicado em April 26, 2024

Detalhes do emprego

Reporting To: Spa Manager Description Thisjob is responsible for ensuring our customers are consistentlytreated to an impeccable customer service experience when visitingtheir Spa. The Spa Guest Experience Supervisor will constantlyobserve bookings, ensure they are maximizing availability andprovide ongoing training and mentorship to Spa team members toensure the operation runs smoothly and in line with SENSASIA brandstandards. The Spa Guest Experience Supervisor will form a bondwith their team and guests alike creating a professional, friendly,customer-centered teamwork environment. They will also ensure thatall areas of the Spa are maintained to the highest standard at alltimes and continually motivate and inspire team members to give100% while on duty. Key Responsibilities Ensuring day to dayoperations run smoothly by monitoring all areas of the Spaoperation including set-ups, cleanliness, sufficient stock levels,guest, and team satisfaction • Guest Satisfaction: The SpaGuest Experience Supervisor makes guest satisfaction a priority atall times and ensures the Spa & team members have what theyneed on a day-to-day basis in order to exceed guest expectations.This includes monitoring guest satisfaction ensuring guest commentcards and feedback cards are being handled in line with SENSASIAstandards. Identifying exceptionally happy guests and encouragingthem to leave positive Trip Advisor Reviews. Identifying unhappyguests and taking their feedback and concerns into considerationand ensuring relevant action is taken. Sharing all guest feedbackwith the spa leader and SENSASIA to ensure the company is informedon the happiness of the guest. • Foster an open andsupportive work environment through communication includinginforming colleagues about targets, promotions, complaints,positive feedback, and conveying messages to and from management ina respectful and encouraging manner • Regular and OngoingTraining & Feedback to empower and improve overall spa andteam member performance. The supervisor is also responsible forsupporting consistency in performance and should support the spaleader in providing counseling when a team member is not meetingcompany standards • Spa Audits: The Spa Guest ExperienceSupervisor will be expected to perform random audits on dailychecklists, guest profiles, spa standards, and set-ups to ensureproper compliance and provide any feedback to help team membersimprove and also reward them for work well done •Scheduling: The Spa Guest Experience Supervisor will work alongsidethe Reception team to ensure their Spa has sufficient manningduring peak hours and approve TBOT and shift changes. TheSupervisor must be unbiased, fair and only make schedulingdecisions based on operational demands and not on personalpreference for themselves or any team member. • TreatmentBookings: The Spa Guest Experience Supervisor will continuallymonitor all bookings and check at least 2 days ahead to highlightand resolve any 'dead space' as per our bookingstandards and create availability when needed • MentoringApproach: The Spa Guest Experience Supervisor will be responsiblefor supporting all team members when they need support from someonein a leadership position and in the absence of the spa leader. Theyshould be open, helpful, friendly and approachable and encourage awork environment that reflects SENSASIA company values. They willencourage team members to learn and grow by allowing them toconduct their duties freely and with regular and ongoing coachingand progress feedback. • Flexibility: As operations, teamor guest needs demand, the Spa Guest Experience Supervisor isexpected to be flexible and accommodating for any additional tasksor amending their own schedule as required. • Any othertasks or assignments that may be requested by the Spa Leader orHead Office Team from time to time. Skills, Knowledge and ExpertiseOne (1) year in a similar within a luxury brand or an internationalcompany Good selling techniques for the Spa and the retail Maintainhighest standards of hygiene at all times Must have a thoroughknowledge of numerous massage modalities, understanding of body& beauty treatments Communication skills / Fluency inEnglish and another language Benefits Hoteliers since 1897, we havetravelled the world in search of the most fascinating destinationswithout ever forgetting the finest traditions of our Europeanheritage. We are dedicated to please, educated to entertain, and wenever compromise on the European elegance of service. We prideourselves on delivering a beautiful performance for each and everyone of our guests. And for our employees, we provide a stage onwhich they can flourish and realise their full potential. Embracean experience as individual as you are

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Início Qatar Spa Supervisor

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Detalhes do emprego

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Hiring company

Confidential

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