IT Support

Responsibilities

• Organize new staff onboarding and offboarding in collaboration with HR
• Configure, deploy and support IT hardware, including desktops, laptops, mobile devices, IT/AV peripherals, and network equipment (IP Phones, etc.) in a LAN environments
• Conduct system health checks, generate health check reports, analyze system performance and make recommendations
• Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications
• Manage backup platform and other business as usual Infrastructure related support
• Develop and maintain technical documentation, configuration procedures and best practices 
• Coordinate upgrades and new deployment projects
• Schedule and monitor security patches deployment
• Organize workstations and IP Phones move when needed
• Coordinate with equipment vendors and 3rd party suppliers to resolve technical issues
• Maintain accurate inventories of software and hardware assets

• 3+ years’ experience in Windows 10 (Client / Server) and Microsoft Office software products experience
• Strong user desktop support capabilities, including VIP users support
• Experienced in Automation, such as RPA or admin scripting languages; MS Teams and Cisco Telephony; VMware, Windows Servers
• Good command in written and spoken English and Cantonese or Mandarin
• Strong analytical, problem solving, and interpersonal skills
• Organized and open to learn new skills in a global environment