It Helpdesk Support Officer

I love being part of an organisation whose vision is to see a state 'where every child flourishes'. I value the opportunity to contribute, even in a small way, to the impactful work that is being done in the early childhood education sector."- Alex Bron, Management AccountantC&K, Where Every Child Flourishes We are Queensland's biggest childcare and kindergarten provider with nearly 350 early services located across our sunny state. We strive to encourage a love of learning through our curriculum approach of Listening and Learning Together! We are driven by our purpose of nurturing and inspiring children to succeed and we are passionate about our culture of collaboration, inclusivity and dedication for the growth of all our people, little or otherwise! About the Opportunity The primary purpose of the IT Helpdesk Support officer is to provide timely and effective technical support to all C&K employees. In addition, your duties will be as follows: Assist in identifying and resolving ICT related issues and troubleshoot to ensure the continuation of essential services. Deliver a proactive, cooperative and dependable service by analysing user needs and providing appropriate service. Contribute to related projects designed for the development, delivery and maintenance of ICT services. Contribute to the achievement of C&K objectives, goals and priorities, through the application of ICT knowledge, expertise and experience.Contribute to the development and implementation of ICT-related policies and procedures. About You Our ideal candidate will bring sufficient experience in a similar role and strong ICT knowledge. You will be a problem solver and will strive to provide outstanding customer service to C&K employees. Experience in providing technical advice, support and assistance on a range of ICT functions. Ability to undertake a variety of ICT tasks and project-based activities. Ability to communicate effectively, both verbally and in writing with a diverse group of customers. Ability to identify technical issues and apply analytical skills to develop appropriate solution. Experience in contributing to the continuous improvement of ICT policies and processes. Experience supporting and utilising Microsoft 365 apps, ITIL Ticketing Systems and various enterprise applications. Ability to work autonomously, manage multiple priorities and use sound judgement to achieve business objectives. Paid Blue Card or Exemption Card A Police Check current within 3 months or willingness to obtain one. Qualifications in Information Technology (highly regarded) C&K will cover the initial and renewal costs of a Blue Card and Police Check for all permanent and fixed term contract employees prior to the commencement of their duties. Why C&K? Every C&K career helps children belong and grow. We want the same for you. Here are some things we hope you'll love about working with us: Work from Home 2 days a week Choose your start/finish times! Monthly Accrued Days Off Expand your skills and knowledge with training opportunities, ongoing support and experienced mentors who help you achieve. Live, work and be well with our Employee Assistance Program for you and your family, plus health insurance discounts through Bupa. Be rewarded for supporting the growth of our teams with a $1000 referral bonus for referring a successful candidate to any C&K vacancy. Exclusive Childcare discounts at C&K Join us and find a better way with C&K - for children, for you, for always. C&K is a child-safe organisation and all C&K employees are required to undergo a police check and not be a Prohibited Person or Suspended Educator.?We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people from all backgrounds. "We are a 2024?Circle Back Initiative Employer - we commit to respond to every applicant." Kedron, Brisbane, QLD