Sr. Client Onboarding Specialist

Wha you will do: The Onboarding Specialist - Non-Integrated Products based in Denver, CO or Dallas, TX will set up customers for immediate success by facilitating the onboarding process for new accounts. As an Onboarding Specialist you will educate new customers on our core products, help solve technical problems, and ensure smooth adoption of our products. Our goal is to deliver an outstanding customer experience and this is the first step in the process. The ideal candidate is passionate about helping customers, and has excellent product knowledge. The Onboarding Specialist - Non-Integrated Products will have the ability to quickly learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. A collaborative approach is key as this role is expected to contribute ideas and initiate improvements to the overall onboarding process. Where you will have impact: Manage the entire onboarding process for new customers, beginning to end - from sales handover to training, ensuring customers understand our products as quickly as possible. Deliver confident training sessions which educate and enable new users, illustrating the benefits of our core products, effectively communicating value to customers and instilling confidence and belief in the product Provide world-class service to the independent hotels & chains Leverage feedback for continuous improvement to the onboarding process. Assist in mapping out the perfect onboarding journey. Develop a deep understanding of customers' needs Bring your own personality to develop rapport and meaningful relationships with customers, building connections and gaining trust Collect product feedback from customers and share it with the relevant teams such as sales, customer care or engineering Keep focused on a healthy user/subscription adoption Whats in it for you? A flexible working environment where you can work from home or, if you live nearby, at one of our seven offices around the world Unlimited time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively Two annual Wellbeing Days, on top of your personal holidays, when we take some time away from our computers with the entire company Workshops and frameworks that help employees realize their full career potential The opportunity to shape the products that more than 85,000 users rely on worldwide The chance to grow and evolve the data culture at a fast-growing scale-up A compensation program that values your work and which we will proactively keep competitive 401k matching up to 4% The option of three health insurance plans from Blue Cross Blue Shield that will suit your personal needs. 99% company contribution towards the base plan and 50% coverage for dependents and spouses. 25 dollars/month contribution to HSA. We know not everyone relaxes the same way; therefore, we've opted to support your general wellbeing by subsidising up to 80% of your monthly ClassPass subscription A referral bonus scheme when you bring new talent to our #bestteamever! Who you are: Bachelor's degree Minimum of 3 years experience in a customer-facing role such as Onboarding Specialist, Account Management/Customer Success, Customer Care. (SaaS) onboarding experience in the hospitality tech space. Excellent product knowledge Excellent oral and written communication skills Great presentation skills & comfortable with one-on-one or one-to-many training sessions Feeling comfortable collaborating with C-level professionals Ability to break down complex technical processes into bite-sized topics and deliver it to different levels Ability to spot expansion opportunities Capacity to understand a client's business and needs Obsessed with account health and product adoption Desire to deliver the customer a top notch experience Ability to work independently and manage multiple priorities In addition to benefits and other Lighthouse total rewards, the annual base salary for this role ranges from $62,000 - $76,000. We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range. #J-18808-Ljbffr