Senior Onsite Support Engineer (It)

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 280 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Senior Onsite IT Support professional in Sydney. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

We understand the challenges of Onsite specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop We seek the best clients for our team to work with as well as the best people to support our clients We know that great Onsite professionals value different things to service desk people (for example) - daily variety, great customer relationships and new challenges We find, retain and promote the best. Best Service Desk, best Managers, best Project Engineers, best team! Duties

Providing outstanding onsite technical support in one of our larger and more technology client environments Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments Delivering the support of Azure, VMWare and Citrix cloud infrastructure Performing a wide variety of support across many technologies Occasional project team work to deploy solutions Working with highly experienced solutions experts to maintain a best practice environment Advanced understanding of end user support and Active Directory Comprehensive knowledge of Windows Server, Azure and Exchange Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking Experience working with an IT outsourcer or managed service provider (MSP) An understanding of ticketing systems and customer service principles Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired) First Focus' values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

Compelling package that includes salary, training and flexible arrangements All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer flexible leave arrangements 'Never Stop Growing' is deeply imbedded in our DNA - we offer 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

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