End User Computing (Euc) Desktop Support

Sydney, New South Wales, Australia IT Contract Service Desk Analyst// Desktop Support Level 2 Operator/ Active Directory Services SME

We are looking for EUC Consultant to join a project in Sydney Location. You will be part of a large support team who will be providing IT support to a large user base organization.

Requirements Provide 2nd level PC/Application/Peripheral support via phone, email, face to face and re-mote support tools Resolve incidents and action tasks/service requests Perform user/department relocations Maintaining/supporting devices such as multi-function printers and scanners Liaise with vendors and other third parties to arrange repair of faulty equipment or service Incident ownership and escalation Ensure response and resolution targets are met Create/maintain relevant documentation, procedures, and the company-wide Asset Register Experience supporting meeting room A/V equipment Network Troubleshooting (Patching, Lead testing) Corporate Security Investigations Working knowledge of the ITIL framework (Privilege Management for Windows, Remote Support, Privilege Remote Access is a plus). Support system maintenance tasks, incidents, and break/fix response including on-call. Documentation and up-keep of shared knowledge all aspects of the toolset as appropriate with other support teams About Us Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities; please share your profile at ****** or contact us at 0434189909

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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

Zone IT Solutions does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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