Team Leader - Technical Customer Support

Team Leader - Technical Customer Support page is loaded Team Leader - Technical Customer Support Apply locations Sydney, Australia time type Full time posted on Posted 2 Days Ago job requisition id R513390 Work Flexibility: OnsiteWe're looking for an engaging and committed Team Leader to join our Customer Support Team in St Leonards, Sydney. About Stryker Stryker is one of the world's leading medical technology companies and together with our customers, is driven to make healthcare better. 

Stryker offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually. 

The Role Provide leadership, management and development to the Customer Support teamAllocate work effectively as per business needs and act as an escalation point for complex customer issues Initiate, lead and drive initiatives and process improvements within the Customer Support teamPartner with various internal stakeholder groups across the business to drive customer centric solutionsIntermittently step in to help the team work through the service queue and get on the phone to customersAs the Customer Support Team looks after Stryker products under repair & servicing, this is an onsite role at our St Leonards office. Role Requirements 2+ years experience in a management/supervisory role or similar capacity Passion for leading and developing others Highly developed customer service skills and ability to problem solve Strong communication skills and ability to partner with a diverse range of internal and external customers Ability to constantly realign priorities with business needsAbility to work in a high technology environment (particularly JDE, Salesforce and Microsoft Office Suite) Culture & Benefits Ongoing training and opportunities for career progression Paid Parental leave schemes Volunteer Day Engagement Day Onsite gym available in most offices Being part of one of the world's largest and most recognizable brands. Excellent team culture - we have fun whilst we work! A Leader who will support & guide you throughout your career Access to employee benefits including health care, financial wellbeing & insurance Access to our career and self-development program from day one Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes! To join, click 'Apply' now!

Travel Percentage: 10%

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