Administration Officer - Customer Servic ...

Position Summary Provide Exceptional Customer Service, Face to Face and Phone Provide High Level Administration Support Full Time & Part Time Positions AvailableThe main focus of the Administration Customer Officer is to co-ordinate patient flow throughout the Specialist Consulting Clinics and to provide high quality customer service, including sensitivity when dealing with clientsIt is the responsibility of the Administration Customer Officer to provide administrative and clerical services in order to ensure effective & efficient administration operationsThe Administration Customer Officer reports to the Outpatient Services Manager and is responsible for undertaking clerical functions within the Specialist Consulting Clinics About Monash HealthMonash Health is the largest public health service in Victoria, We are proud to provide health care to one quarter of Melbourne's population, across the entire lifespan from newborn and children, to adults, the elderly, their families and carers. More than 18,000 employees work at over 40 care locations across south east Melbourne, including Monash Medical Centre, Monash Children's Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre and an extensive network of rehabilitation, aged care, community health and mental health facilities.About You: Excellent Customer Service skills, with a focus on being receptive to patient needsExperience working within a Customer Service EnvironmentDisplay a commitment to ongoing professional developmentDemonstrated ability to develop and meet operational objectivesDemonstrated ability to work in a dynamic, constantly changing environment and manage competing demandsEffective time management skillsPrevious experience with iPM (Patient Management System) is essentialPrevious experience working in a Specialist Consulting Clinic is essential What We Offer: access to Monash Health in-house learning portals to further expand your acute clinical skills & knowledge basementorship & career guidancesupport to attend relevant forums & conferencesa supportive learning environment, should you wish to undertake In addition, you will have access to benefits including salary packaging to increase your take-home pay, access to onsite staff car parking and gym, uniform and the Employee Assistance Program (EAP).