Customer Service Manager - Work From Home

We are looking for a highly motivated and experienced Customer Service Manager to join our team at Toys "R" Us in Sydney, New South Wales. This is a part-time position that offers the flexibility to work from home. As a mid-to-senior level position, we require a candidate with at least 8 years of experience in customer service management.

Responsibilities:1. Develop and implement customer service policies and procedures.2. Manage a team of customer service representatives, providing guidance and support as needed.3. Handle escalated customer complaints and issues, ensuring timely resolution.4. Monitor and analyze customer service metrics, making recommendations for improvement.5. Collaborate with other departments to ensure a seamless customer experience.6. Stay up-to-date on industry trends and best practices in customer service.

Requirements:1. Resourceful and adaptable personality traits.2. Strong strategic planning and communication skills.3. Proven experience in a customer service management role.4. Excellent leadership and team management abilities.5. Proficiency in Microsoft Office and customer service software.6. Bachelor's degree in Business Administration or a related field.

Benefits:- Life insurance- Medical coverage- Disability insurance

Working environment:At Toys "R" Us, we foster a dynamic workplace that values teamwork, innovation, and shared success. As a remote employee, you will have the opportunity to collaborate with colleagues from across the organization while enjoying the flexibility of working from home.

Deadline to apply: ********

Equal Opportunity Statement:Toys "R" Us is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.