Dealer Operations Officer

About the Role As an Operations Officer at BOQ Group, you will play a pivotal role in supporting our dealers and key stakeholders. Your day-to-day responsibilities will include identifying and processing payments, ensuring compliance with stock audits and policy, and managing invoice processing with a keen eye for quality assurance to minimize risks.You will also handle trade finance transactions, ensuring adherence to import and foreign payment guidelines, and oversee the billing of fees to dealer accounts within product guidelines.Your expertise will extend to providing exceptional support and training to dealers and distributors, utilising phone and email communication to guide them on floorplan facility and systems. Your coordination skills will ensure that all daily and periodic tasks are completed within the set Service Level Agreements (SLAs).Key Accountabilities: Processing accreditation requests for on-boarding of introducers of retail business.Preparing and checking that all documentation has been prepared correctly in line with approval conditions and/or policy requirements.Work with our Sales and Credit teams to co-ordinate settlement of floorplan facilities from documentation through to disbursement of funds at settlement in an accurate, timely and organised manner.Reviewing all documentation is correctly executed prior to settlement and release of funds.Establishment of distributor and dealer setup in floorplan systems.Work with dealers and other key stakeholders to identify and process payments to systems.Ensure stock audits are completed and compliance within policy.Complete invoice processing within policy and quality assurance processes are adhered to minimise risks to the businessComplete processing for trade finance transactions for compliance with import and foreign payments guidelines.Process billing of fees to dealer accounts within product guidelinesProvide support and training to dealers and distributor via telephone and email communication on floorplan facility and systems used by external parties.Work to co-ordinate resources to complete all daily and periodic tasks within SLA's.Exemplify the BOQ Group values of Spirited, Optimistic, Curious, Inclusive, Accountable and Lionhearted to contribute to the purpose of Building Social Capital through Banking.Understand and comply with the Code of Conduct and any additional policies and procedures which apply to the role to ensure BOQ Group excels, complies with laws and regulations, and upholds their reputation. About you Our successful candidate will have experience with: Accounts Payable / Accounts ReceivableIntermediate to Advanced ExcelProblem solvingAttention to DetailStrong communication and customer serviceTime ManagementAbility to Multi-taskDriven to meet deadlinesLearn systems quickly About Us BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.Since , BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).In , we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group. Our Perks • Flexible working arrangements• Discounted financial products• Salary sacrificing options• Paid parental leave with no minimum• Purchase annual leave• Discounted private health insurance plan• Employee Assistance Program (EAP)• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index