Night Manager
Detalhes do emprego
Hotel: Sorrento Mornington Peninsula (MELST), 23 Constitution Hill Road, 3943 We are looking for a Night Manager to lead the Night Team and deliver customer service support, balance the books, and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts. The Night Manager will also ensure the safety, security, and smooth running of all other hotel operations in the absence of Senior Management. Every day is different, but you’ll mostly be:
- Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
- Checking guests in, out and managing any wake-up call requests
- Answering phones and dealing with overnight guest queries
- Running or overseeing night audit property management systems or manual equivalents
- Performing other duties such as concierge services and special guest requests
- A background in Hotel Front Office operations
- Experience in similar role would be highly regarded
- Knowledge of Opera is key to success
- The ability to multitask and work well under pressure
- Accounting and mathematics skills for accurate auditing and payment processing
- Cash handling experience for counting and securing bank and processing cash payments
- Computer literacy, including familiarity with PMS software
- Strong verbal communication and good listening skills
- Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills
- You have the opportunity to fast track your career with a growing global company
- Paid birthday leave, enhanced parental leave, and proactive health days
- Training and development
- Popular hotel perks and discounts on the retail platform
- Free meal on shift
- Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage!
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.