HR Solution Consultant
Detalhes do emprego
People Quest is a dynamic and growing company that specializes in providing cutting-edge software solutions to our clients. We are seeking an enthusiastic and detail-oriented HR Application Consultant to join our team. If you thrive in a fast-paced environment and enjoy solving complex HR challenges, this role is perfect for you!
Key Responsibilities
As a HR Application Consultant , you will play a crucial role in ensuring the smooth operation of our software applications and providing exceptional support to our clients. Your responsibilities will include: Time Management:- Prepare daily timesheets and maintain accurate records of work hours.
- Create weekly work plans to optimize productivity.
- Handle customer tickets via various channels (calls, chats, and tickets on Freshwork ticketing platform).
- Resolve issues promptly and efficiently.
- Adhere to support ticket Standard Operating Procedures (SOPs).
- Write clear and concise summaries for each resolved ticket.
- To collaborate with team members via Microsoft Teams for seamless communication.
- Maintain accurate records of all interactions.
- Prepare solution articles to assist clients in troubleshooting common issues.
- Create training materials for clients and conduct training sessions.
- Perform internal testing on updated applications.
- Collaborate with the tech team to identify and resolve any bugs or issues.
Benefits:
- Bonus - We offer attractive bonus pay-outs to all our performing employees.
- Allowances - Ticket Incentive, performance allowance, and Retention Allowance. Employees from out of state are provided with rental allowance.
- Work Hours - Monday to Friday from 9am to 6pm (inclusive of 1 hour lunch break).
- Work Location - Near public transport, 5 mins walk from LRT station at Bandar Kinrara.
Qualifications:
- Possess a Diploma or Degree in any discipline. Fresh graduates are encourage to apply.
- Good communication skills and able to speak, write in English fairly well.
- Have a positive mindset and willing to learn.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
Why Join People Quest?
- Exciting projects and opportunities for growth.
- Supportive and collaborative work environment.
- Competitive compensation package.
- Continuous learning and skill development.
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