Fairmont Gold Lounge Attendant
Detalhes do emprego
Ensure correct grooming standardsare followed at all timesExceed guestsatisfaction by knowing preferences and updateprofilesMaintain detailed knowledge of theFairmont Gold Lounge menu & daily specials at alltimesTo be familiar with the beverage serviceincluding glasses used and appropriatesgarnishesFollowing up restaurants financial,LQA, TrustYou and Forbes targets on a dailybasisAnticipate and service of guests'requirements at all timesFollowing up dailyfinancial targets of area/divisionUse openingand closing checklist to ensure smooth opening and closing of thevenueEnsure service stations are constantlycleared and re-stocked during serviceServe andclear food and beverage items in an unobtrusive and professionalmannerPresent menus in a proactivemannerTo feel empowered and accountable withinthe work placeKeep manager on duty updated ofany guest feedback so they can update the GlitchReportMaintains the HACCP & FIFOstandards as required by the regional governingbodyFollow Hotel Evacuation Policy in case ofan EmergencyAttend all necessary briefings andtraining sessions as instructed by theManagerHandle financial procedures accordingto guidelines set by the financedepartmentIdentify potential problems andanticipate guest needs, ask for assistance before service breakdownoccursPerform any duties and special projectsas requested by management whether in your own department or anyother department in the hotelAll issues andnegative guest feedbacks needs to be properly reported on glitchsystemFollow care program at all times, andreport issues through the system tomaintenance
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