Detalhes do emprego
Job purpose The ideal candidate will lead the account development as well as have to make Sales. They should be skilled at building and maintaining relationships with clients and work to provide product and service information, training, obtaining client feedback, and or handling renewals. This would be for both DMS Projects & DMS Universe. Duties and responsibilities Below are the job responsibilities for the account manager, however, the job is not solely limited to the below
- Manage a portfolio of accounts
- Develop positive relationship with clients
- Resolve conflicts and provide solutions to clients in a timely manner
- Build and nurture long-term relationships with existing clients independently, without constant guidance.
- Drive new sales for DMS business lines, focusing on Projects and Events, and handle renewals with a self-driven approach.
- Conduct face-to-face training sessions or provide product details over the phone to clients.
- Gather client feedback, analyze it, and proactively implement strategies based on the feedback, demonstrating autonomous decision-making.
- Address client concerns promptly and effectively, relying on independent problem-solving skills.
- Provide proactive analysis and generate reports to demonstrate sales performance and client satisfaction without constant supervision.
- Independently coordinate with clients to ensure timely and accurate deliverables.
- Actively engage in self-directed market research to stay updated on industry trends and competitors, demonstrating the ability to think on one's feet.
- Capability to work both independently and collaboratively within a team (Important as this job is mainly Work From Home)
- Strong sales skills with a proven track record of achieving targets.
- Excellent customer service skills, including active listening and problem-solving.
- Effective communication skills, both verbal and written.
- Exceptional relationship-building abilities to foster trust and credibility with clients.
- Results-oriented mindset with a focus on meeting deadlines and achieving objectives.
- Attention to detail and ability to handle multiple tasks simultaneously.
- Proficiency in market research techniques and data analysis.
- Bachelor’s degree or equivalent (required), preferably in Marketing or International studies
- Experience as a Sales Manager
- Customer Service Certifications (preferable)
- Customer Service, Client Managing, Hospitality: 1 year (Preferred)
- Bachelor's (Required)
- Bahrain (Required)
- Driving (Required)
- English (Required)
- Are you currently living in Bahrain? You must already live in Bahrain, otherwise will not be considered.
- Bachelor's (Required)
- Customer Service, Client Managing, Hospitality: 1 year (Preferred)
- Sales/Selling: 2 years (Required)
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Improving Your Customer Service Leadership<br /> 8. Leading Customer Service Team<br /> 9. Teamworking and Team Building<br /> 10. Handling Customer Complains<br /> 11. How to Work with Unhappy Customers<br /> 12. How to Gain Back Lost Customers<br /> 13. Telephone Techniques<br /> 14. Telephone Etiquette<br /> 15. Telephone Customer Service<br /> 16. Power of Telephone Courtesy<br /> 17. Internal Customer Service<br /> 18. Customer Service at Call Centres<br /> 19. Social Intelligence<br /> 20. Negotiation Skills<br /> 21. Time Management<br /> 22. Work Life Balance<br /> 23. Stress Management at Workplace<br /> 24. Safety in the Work Place<br /> <br /> <strong>Method of Assessment:</strong><br /> <br /> At the end of the course learners will also take online multiple choice question assessment tests. 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And, finally, put your newly gained personal shopping skills to practical use in terms of creating fabulous window and in-store displays, up-selling with the use of hair and make-up styling and general accessories, selling advice, and how to grow your retail presence.<br /> <br /> All businesses that sell a product or service to the public should strive to provide their customers with the best possible service every time. 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And, finally, put your newly gained personal shopping skills to practical use in terms of creating fabulous window and in-store displays, up-selling with the use of hair and make-up styling and general accessories, selling advice, and how to grow your retail presence.<br /> <br /> All businesses that sell a product or service to the public should strive to provide their customers with the best possible service every time. This course aims to provide retail workers with the necessary skills and information needed to always put the customer first and go beyond with their service.<br /> With this flexible course from Global Edulink, a leading worldwide online training provider, you’ll have the opportunity to get the skills you need to work in the retail industry,<br /> <br /> <strong>Course Curriculum</strong> <ol> <li>Definition of a personal shopper</li> <li>Planning & analysis</li> <li>Fashion and trends</li> <li>Events and protocols</li> <li>Career guidance</li> <li>Understanding consumer needs</li> <li>Consumer attitudes</li> <li>Seduce customers with excellent service</li> <li>How to transform your business into a customer magnet</li> <li>Sales tips</li> </ol> <strong>Benefits you will gain:</strong> <ul> <li>High quality e-learning study materials and mock exams.</li> <li>Tutorials/materials from the industry leading experts.</li> <li>24/7 Access to the Learning Portal.</li> <li>Benefit of applying <strong>NUS extra Discount Card.</strong></li> <li>Recognised Accredited Qualification.</li> <li>Excellent customer service and administrative support.</li> </ul> <strong>Method of Assessment:</strong><br /> <br /> At the end of the course learners will take an online multiple choice questions assessment test. 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Hiring company
DMS Global
With headquarters in Bahrain and UAE, DMS Global has been the region's leading business intelligence and marketing solution provider since 2000. Our business expertise is diversified across global projects tracking, events management, industry debates, digital and multimedia production, exhibition stand design and industry specific publishing. With offices in 9 countries around the world, we believe that local presence is local knowledge.
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Customer Service Skills Diploma Study 365AED 179Duração: Upto 70 Hours
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Customer Service for Fashion Shops Global EdulinkAED 133Duração: Upto 30 Hours
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